Account Manager - Marketing Solutions (Remote)

1. Strong Customer Relationships & Account Health

• Own day‑to‑day management of newly onboarded and existing customers.
• Ensure flawless campaign execution in close coordination with internal teams.
• Maintain full awareness of billing and compliance requirements, and contribute to a high‑quality, actionable Customer Plan.

2. Drive Optimizations to Meet Revenue & Performance Targets

• Identify and execute campaign‑level upsell and optimization opportunities aligned to client ROI goals.
• Leverage internal tools to prioritize and implement optimizations efficiently.
• Provide insightful feedback to refine tactics and improve relevance to client objectives.
• Use self‑serve tools and community forums to deliver insights for clients without dedicated Insights support.

3. Be a Fluent Advocate of the Platform's Value Proposition

• Educate clients on how the advertising platform and its features support their business goals and budget execution.
• Encourage regular platform engagement to reduce reliance on the Account Manager for routine tasks.
• Maintain readiness, continuously upskill, and build intermediate expertise in new and emerging products/features.

4. Operate as Part of a High‑Performing, Collaborative Account Team

• Manage timely customer escalations by leveraging Account Executives and internal partners to resolve issues and revenue blockers.
• Provide actionable feedback on products, tools, and processes via appropriate channels.
• Own the customer transition process and ensure operational excellence in change management (e.g., Book of Business updates).

5. Commit to Continuous Learning & Professional Growth

• Deepen expertise in search advertising and industry trends.
• Take ownership of personal development by maintaining and reviewing a career development plan.
• Complete required and recommended training, applying new learnings to enhance performance and career progression.