Country After-Sales Manager

Manila Permanent
  • MNC Company
  • Competitive Package

About Our Client

My client is one of the largest 2-wheelers automotive manufacturing companies in the world, offering wide range of bikes, from scooters to racing bikes.

Job Description

  • Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
  • Review the customer complaints and put effective preventive actions
  • Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
  • Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
  • Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
  • Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
  • Develop programs/actions to improve service inflow and parts sales of distributors/dealers
  • Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
  • Conduct PGM training and engagement Programs

The Successful Applicant

The Country After-Sales Manager must have 10 to 15 years of work experience

At least 2 years experience of managing team from Consumer durable / Automobile

Experience in managing dealers

Experience in 2 wheelers automotive products

Strong technical background

What's on Offer

  • The Country After-Sales Manager will receive a Competitive Package
  • Sole contributor role
  • MNC Company
  • Reports directly to HQ
Rachel So
Quote job ref
Phone number
+63 91 7628 8119

Job summary

Sub Sector
Sales Manager/Director/VP
What is your area of specialisation?
Industrial / Manufacturing
Job Type
Consultant name
Rachel So
Consultant contact
+63 91 7628 8119
Job Reference