Country After-Sales Manager

Job Description
Summary
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MNC Company
Competitive Package

About Our Client

My client is one of the largest 2-wheelers automotive manufacturing companies in the world, offering wide range of bikes, from scooters to racing bikes.

Job Description

Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
Review the customer complaints and put effective preventive actions
Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
Develop programs/actions to improve service inflow and parts sales of distributors/dealers
Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
Conduct PGM training and engagement Programs

The Successful Applicant

The Country After-Sales Manager must have 10 to 15 years of work experience

At least 2 years experience of managing team from Consumer durable / Automobile

Experience in managing dealers

Experience in 2 wheelers automotive products

Strong technical background