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- MNC Company
- Competitive Package
About Our Client
My client is one of the largest 2-wheelers automotive manufacturing companies in the world, offering wide range of bikes, from scooters to racing bikes.
Job Description
- Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores
- Review the customer complaints and put effective preventive actions
- Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality
- Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries
- Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)
- Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)
- Develop programs/actions to improve service inflow and parts sales of distributors/dealers
- Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan
- Conduct PGM training and engagement Programs
The Successful Applicant
The Country After-Sales Manager must have 10 to 15 years of work experience
At least 2 years experience of managing team from Consumer durable / Automobile
Experience in managing dealers
Experience in 2 wheelers automotive products
Strong technical background
What's on Offer
- The Country After-Sales Manager will receive a Competitive Package
- Sole contributor role
- MNC Company
- Reports directly to HQ
Contact
Rachel So
Quote job ref
JN-112021-4536448
Phone number
+63 91 7628 8119
Job summary
- Function
- Sales
- Sub Sector
- Sales Manager/Director/VP
- What is your area of specialisation?
- Industrial / Manufacturing
- Location
- Manila
- Job Type
- Permanent
- Consultant name
- Rachel So
- Consultant contact
- +63 91 7628 8119
- Job Reference
- JN-112021-4536448
