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Customer Relations Manager - Retail Pharmacy

Philippines Permanent PHP150,000 - PHP200,000 per month (PHP1,800,000 - PHP2,400,000 per year) View Job Description
We're looking for a Customer Relations Manager to lead customer engagement, retention, and loyalty initiatives across a growing retail pharmacy. The role will champion customer-first strategies and drive service excellence as the business expands.
  • Opportunities for personal and professional growth.
  • Shape and build the Customer Relations function from the ground up.

About Our Client

Our client is a well-established, family-owned business with deep roots and a strong brand reputation in Northern Luzon.

Job Description

  • Develop and lead strategic initiatives aimed at enhancing customer engagement, retention, and satisfaction.
  • Manage relationships with existing customers to maximize loyalty and lifetime value.
  • Lead the development of customer engagement and retention strategies
  • Design and execute programs that strengthen brand loyalty and satisfaction
  • Manage relationships across customer touchpoints, ensuring consistent, quality service
  • Analyze feedback and consumer behavior to drive actionable insights
  • Work cross-functionally to embed a customer-first mindset across the business

The Successful Applicant

  • Bachelor's degree in business administration, Marketing, Communications, or a related field.
  • Candidates with experience in retail or healthcare in customer-facing roles who understand the dynamics of consumer behavior and loyalty programs.
  • Strong communication and people skills.
  • Strategic yet hands-on: willing to build from scratch and lead by doing.
  • Experience developing loyalty or CRM programs is a plus.

What's on Offer

  • Contribute directly to the next phase of expansion across regions
  • Enjoy a collaborative, mission-driven culture where your work creates real impact
  • Room for growth as the company scales its operations and builds new teams
Contact
Jesse Montero
Quote job ref
JN-062025-6758019
Phone number
+63 2 7795 5001

Job summary

Function
Marketing
Sub Sector
CRM
What is your area of specialisation?
Retail
Location
Philippines
Job Type
Permanent
Consultant name
Jesse Montero
Consultant contact
+63 2 7795 5001
Job Reference
JN-062025-6758019

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.