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Customer Success Director - CX

Manila Permanent PHP4,500,000 - PHP6,000,000 per year Work from Home or Hybrid View Job Description
This role oversees a large, hybrid customer success organization responsible for account management, renewals, solution adoption, and client satisfaction. You will mentor leaders, refine processes, and partner cross‑functionally to ensure customers maximize value from their technology investments.
  • Lead business that shapes the customer experience for global enterprise clients
  • Drive strategy, performance, and innovation across customer success

About Our Client

The hiring organization is a global technology provider recognized for its customer engagement and workflow solutions across enterprise markets. The company operates in a fast‑paced, high‑growth environment, with teams distributed worldwide and a strong culture of collaboration, continuous development, and innovation. Employees enjoy modern hybrid work options, diverse career pathways, and the chance to contribute to transformation at scale.

Job Description

  • Lead and develop a multi‑layered Customer Success organization-including managers, technical experts, and account owners-to deliver best‑in‑class service.
  • Build long‑term customer relationships, deepen product adoption, and identify opportunities to improve customer outcomes.
  • Drive retention strategies, renewal execution, and expansion efforts in partnership with Sales and Product teams.
  • Partner with regional leadership to manage a global, matrixed team and improve cross‑department delivery experience.
  • Define new operational processes, KPIs, and functional capabilities to support team and company maturity.
  • Oversee account assignments, customer escalations, and the development of best‑practice frameworks for success planning.
  • Provide performance coaching, recruitment decisions, and ongoing leadership support to managers and individual contributors.
  • Maintain an understanding of the competitive landscape to strengthen success strategies and solution advocacy.



The Successful Applicant

  • Has 12+ years of experience in customer experience, B2B technology, service delivery, or contact center environments, including at least 5 years in leadership roles.
  • Adept at managing hybrid or remote teams and comfortable making strategic decisions in a global environment.
  • Strong communicator with the ability to guide large audiences, lead leaders, and influence stakeholders across multiple functions.
  • Analytical, curious, collaborative, and highly service‑oriented - able to translate customer challenges into strategic actions.
  • Financially savvy, with experience managing budgets, billing practices, and operational cost controls.



What's on Offer

  • A senior leadership position within a rapidly expanding global tech organization.
  • Hybrid work flexibility with strong emphasis on collaboration and innovation.
  • Exposure to cross‑functional global teams and the chance to influence company‑wide customer strategies.
  • Competitive compensation and long‑term career mobility across multiple roles, regions, and disciplines.



Contact
Anton Rosales
Quote job ref
JN-032026-6969367
Phone number
+63 91 7621 3060

Job summary

Function
Sales
Sub Sector
General Management
What is your area of specialisation?
Technology & Telecoms
Location
Manila
Job Type
Permanent
Consultant name
Anton Rosales
Consultant contact
+63 91 7621 3060
Job Reference
JN-032026-6969367
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.