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Customer Success Manager

Makati Permanent PHP80,000 - PHP105,000 per month (PHP960,000 - PHP1,260,000 per year) Work from Home or Hybrid View Job Description
Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to the company's growth, working towards metrics such as customer engagement, expansion and retention.
  • Be a trusted advisor for a product-led SAAS company
  • Hybrid work set-up and competitive benefits

About Our Client

The client is global technology company that is helping to transform workplaces around the world based in Taguig. Involves driving customer success initiatives and supporting the sales team. With a well-established presence in the market, the company values excellence and continuous improvement in delivering exceptional service.

Job Description

  • Demonstrable experience working in a customer facing role with results showing an ability to drive engagement and advocacy amongst your customers
  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Commercially minded and able to identify opportunities that drive value for bother customers and the business
  • Strong persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Passionate about building lasting relationships with customers and colleagues
  • Ability to actively listen, understand customer pain points and take action
  • Enjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilities
  • Curious about technology and product solutions, with the ability to quickly become a subject matter expert

The Successful Applicant

A successful Customer Success Manager should have:

  • A background in sales, account management, or customer success within the business services industry.
  • Strong problem-solving and analytical skills to address client needs effectively.
  • Excellent communication and interpersonal skills to foster client relationships.
  • The ability to work collaboratively with internal teams to deliver exceptional service.
  • Proficiency in client management tools and software to track performance and engagement.
  • A proactive and goal-oriented approach to ensure client satisfaction and retention.

What's on Offer

  • Equity with high growth potential and a competitive salary
  • Flexible working arrangement
  • Well being initiatives such as subsidised fitness programs, EAP services
  • Access to professional and personal training and development opportunities
  • Quarterly celebrations and team events
Contact
James Gotladera
Quote job ref
JN-062025-6766732
Phone number
+63277955054

Job summary

Function
Sales
Sub Sector
B2B Sales
What is your area of specialisation?
Business Services
Location
Makati
Job Type
Permanent
Consultant name
James Gotladera
Consultant contact
+63277955054
Job Reference
JN-062025-6766732
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.