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Data Operations Lead, Service Delivery

Taguig Permanent PHP300,000 - PHP500,000 per month (PHP3,600,000 - PHP6,000,000 per year) Work from Home or Hybrid View Job Description
The Data Operations & Service Delivery Lead is responsible for leading and developing the data service delivery function.
  • Involvement in Organizational Decisions
  • Contribute a meaningful impact to Filipinos

About Our Client

Key tech player in the local scene.

Job Description

  • Monitoring and analyzing data related to service performance metrics such as uptime, response times, and customer satisfaction.
  • Using data to identify trends and patterns in service incidents and problems, and implementing strategies to prevent recurring issues.
  • Ensuring that service level agreements (SLAs) are met by monitoring relevant data and taking corrective actions when necessary.
  • Utilizing data to forecast future service demands and plan capacity accordingly to ensure optimal performance and resource allocation.
  • Analyzing data to assess the impact of proposed changes on service delivery and coordinating with relevant stakeholders to minimize disruptions.
  • Leveraging data to evaluate the performance of service providers and make informed decisions regarding vendor selection and contract negotiations.
  • Using data-driven insights to identify areas for improvement in service delivery processes and implementing initiatives to enhance efficiency, optimize service delivery, improve customer satisfaction, and drive organizational success.

The Successful Applicant

  • A seasoned professional with at least 10-15 years of experience in a data operations, service delivery, or related IT roles, with at least 5 years in a leadership or managerial capacity.
  • A Bachelor's or Master's degree in Engineering, Data Science, ICT, or a related field; an MBA would be an advantage.
  • Proven expertise in managing end-to-end service delivery, including service level management, incident management, and problem resolution within a complex organizational setup.
  • Strong understanding of service management principles and ITIL best practices.
  • Deep expertise in incident/problem management and data storytelling.
  • Systems-thinking approach to identifying root causes and implementing sustainable solutions.

What's on Offer

This is a unique opportunity to lead technology innovation in a data-driven environment and to drive data-driven initiatives.

Contact
Shane Ang
Quote job ref
JN-072024-6490528
Phone number
+63 91 7704 1913

Job summary

Function
IT
Sub Sector
IT Data Analysis
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Shane Ang
Consultant contact
+63 91 7704 1913
Job Reference
JN-072024-6490528
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.