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Director of Account Management - BPO

Taguig Permanent View Job Description
This role in the Philippines to manage a key client account, focusing on strengthening partnerships, handling escalations, and driving growth opportunities. This is a senior farming-focused role that requires strong account management skills, strategic thinking, and experience working with cross-functional teams to deliver value.
  • Join a global leader and take ownership of a strategic client relationship
  • Thrive on relationship-building and driving value for enterprise clients

About Our Client

A global IT services and consulting leader known for delivering innovation, digital transformation, and large-scale technology solutions to some of the world's most respected organizations.

Job Description



  • Serve as the primary relationship manager for the clients, understanding their business needs and ensuring delivery excellence.


  • Lead and resolve internal and external escalations, coordinating with cross-functional teams to drive timely solutions.


  • Identify and pursue growth opportunities within the account, including upselling, cross-selling, and expanding the companies footprint.


  • Conduct regular business reviews and maintain strong communication with senior client stakeholders.


  • Develop a deep understanding of the client's industry and strategy to position the business as a long-term partner.


  • Track performance metrics and ensure SLAs and KPIs are met or exceeded.


  • Act as the voice of the client internally and the ambassador externally.



The Successful Applicant



  • Minimum of 8-10 years experience in client relationship management, account management, or delivery leadership in IT services, consulting, or a related field.


  • Proven success in managing large-scale accounts, particularly in a farming capacity.


  • Strong background in escalation management, both internal and client-facing.


  • Excellent interpersonal, stakeholder management, and communication skills.


  • Strategic mindset with the ability to uncover opportunities and influence client decisions.


  • Experience working with global delivery teams is a strong advantage.



What's on Offer



  • Opportunity to work with a leading global IT services company.


  • Leadership role with visibility across senior stakeholders.


  • Competitive compensation and benefits.


  • Collaborative and growth-focused work environment.



Contact
Monica Basco
Quote job ref
JN-042025-6716685
Phone number
+63 91 7700 6315

Job summary

Function
Sales
Sub Sector
Account Manager
What is your area of specialisation?
Business Services
Location
Taguig
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-042025-6716685

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.