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Director of Sales Operations (B2C)

Philippines Permanent Work from Home or Hybrid View Job Description
This role will be responsible for coming up with sales strategies as a Director of Sales Operations. We are seeking a strategic and results-driven Director of Global Contact Center Sales Operations to play a pivotal role in our company's growth.
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  • Play a pivotal role in the growth of a global company fighting financial crime.
  • Partner with regional leaders to understand the needs of a market.

About Our Client

Our client is a global organisation providing assistance to individuals and organisations committed to ending financial crime by offering expertise, ongoing professional development, and access to their top-tier peer community.

Job Description

  • Partner with global sales leadership to develop and execute comprehensive B2C, inside sales via our contact center sales team, sales plans, and initiatives to achieve and exceed global sales targets.
  • Build and lead a high-performing team of contact center sales professionals across various regions.
  • Oversee the entire contact center sales lifecycle, including lead generations, qualification, opportunity management, and closing.
  • Foster a culture of continuous improvement by analyzing sales data, identifying trends, and implementing data-driven solutions to optimize performance.
  • Cultivate strong relationships with key stakeholders across the organization, including marketing, customer service, and product development, and regional leadership.
  • Manage and optimize the global contact center sales technology stack, ensuring efficient use of CRM, sales automation tools, and reporting dashboards.
  • Recruit, hire, and onboard top sales talent for the global contact center network.
  • Design and deliver impactful training programs to equip the contact center sales teams with the skills and knowledge needed to succeed.
  • Champion process improvement initiatives to streamline sales operations and maximize efficiency across all contact centers.

The Successful Applicant

  • Minimum of 10+ years of experience in sales operations or a related field, with at least 5 years in a leadership role managing global teams.
  • Proven track record of success in developing and implementing sales strategies that drive revenue growth in a contact center environment.
  • In-depth understanding of global sales operations best practices and methodologies.
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Experience with CRM, sales automation tools, and global reporting systems.
  • Exceptional leadership, communication, and coaching skills, with the ability to motivate and inspire a geographically diverse teams.
  • Demonstrated ability to build strong relationships and influence stakeholders across various departments and cultures.
  • Experience managing and optimizing a global contact center network (highly desired).
  • Fluency in English and a second language is a plus.

What's on Offer

  • Lead and shape the business catered to the B2C aspect.
  • Work with international leaders to understand the unique needs of the market.
  • Foster relationships which will lead to a world-class customer experience.
  • Catapult your career in sales and operations by being immersed in a globally acknowledged organization helping end financial crimes.
Contact
Lucellina Cabrera
Quote job ref
JN-042024-6388081
Phone number
+63 2 7795 2819

Job summary

Function
Sales
Sub Sector
Sales Manager/Director/VP
What is your area of specialisation?
Business Services
Location
Philippines
Job Type
Permanent
Consultant name
Lucellina Cabrera
Consultant contact
+63 2 7795 2819
Job Reference
JN-042024-6388081
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.