Field Service Engineer - Medical Device (Cebu-based)

Cebu Province Permanent
  • Multinational company
  • Career growth and opportunities

About Our Client

Our client is a medical device manufacturing company with global presence Europe and SEA specializing in optics and optoelectronics.

Job Description

Main Tasks

Technical Support (Including but are not limited to):

  • Perform technical support and customer care activities including diagnosis and troubleshooting.
  • Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers' sites)
  • Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekends
  • Perform regular, thorough functional checks, audits on equipment and ensure timely reporting of any deficiencies in addition of corrective action
  • Perform LAN integration & resolve connectivity issues pertaining to medical devices & Data Mgt Systems / Cloud based solutions / Patient Mgt Systems within customer's IT environment.
  • Resolve issues related to computer Operating System / Security / Fire wall settings.
  • Perform troubleshooting on device / software on workstation pc using remote software tools.
  • Collect market competitive intelligence data while at customers' sites
  • Occasionally render support to Service teams based outside of home country including traveling to sites
  • Support company's revenue by growing and selling service contracts including ensuring parts sale are profitable
  • Collaborate and partner with internal (sales, marketing, service admin, operations) teams on all technical and service-related matters
  • Responsible for all KPIs as agreed including NPS, CSI, response and resolution time.
  • Timely report to Service Manager in case there are systemic quality issues
  • Pro-actively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch points
  • Be an ambassador and always represent the company positively


  • Effectively use of Mobile X / Service CRM
  • Timely update of daily service activities / schedules in OUTLOOK calendar (eg: service orders are regularly updated to reflect current work status and to completed status when jobs are finished)

The Successful Applicant


  • Degree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification.


  • Minimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledge
  • Knowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary

Other skills

  • Possess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills.
  • Passion for customer success and focus on creating value for customer
  • Demonstrated initiative through problem-solving, system thinking and prioritization
  • Demonstrated ability to communicate professionally, both written and orally in English at the least to a wide variety of audiences.
  • Demonstrates flexibility in operational style to meet the requirements of objectives.
  • Must have good knowledge in computer hardware, operating system and disk backup software, IT connectivity and networking.
  • Sound ability to troubleshoot and manage complexity

What's on Offer

  • Opportunity to work in a multinational company
  • Career growth
Danica Mae Abante
Quote job ref
Phone number
+63 02 7795 2845

Job summary

Engineering & Manufacturing
Sub Sector
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Cebu Province
Job Type
Consultant name
Danica Mae Abante
Consultant contact
+63 02 7795 2845
Job Reference

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.