Save JobEmail Job Back to Search Job Description Summary Similar JobsMultinational companyCareer growth and opportunitiesAbout Our ClientOur client is a medical device manufacturing company with global presence Europe and SEA specializing in optics and optoelectronics.Job DescriptionMain TasksTechnical Support (Including but are not limited to):Perform technical support and customer care activities including diagnosis and troubleshooting.Engage in repair, installation, calibration, commissioning and after sales maintenance service to the customer (usually at customers' sites)Perform technical support such as servicing and commissioning for the sales team during seminars, demo, exhibitions, and workshops which are usually conducted during weekendsPerform regular, thorough functional checks, audits on equipment and ensure timely reporting of any deficiencies in addition of corrective actionPerform LAN integration & resolve connectivity issues pertaining to medical devices & Data Mgt Systems / Cloud based solutions / Patient Mgt Systems within customer's IT environment.Resolve issues related to computer Operating System / Security / Fire wall settings.Perform troubleshooting on device / software on workstation pc using remote software tools.Collect market competitive intelligence data while at customers' sitesOccasionally render support to Service teams based outside of home country including traveling to sitesSupport company's revenue by growing and selling service contracts including ensuring parts sale are profitableCollaborate and partner with internal (sales, marketing, service admin, operations) teams on all technical and service-related mattersResponsible for all KPIs as agreed including NPS, CSI, response and resolution time.Timely report to Service Manager in case there are systemic quality issuesPro-actively fulfilling customer satisfaction objectives such as ensuring excellent customer interaction at all touch pointsBe an ambassador and always represent the company positivelyOperational:Effectively use of Mobile X / Service CRMTimely update of daily service activities / schedules in OUTLOOK calendar (eg: service orders are regularly updated to reflect current work status and to completed status when jobs are finished)The Successful ApplicantEducationDegree in Electrical & Electronic Engineering / Biomedical Engineering or relevant qualification.ExperienceMinimum 4 to 6 years of experience in medical equipment technical support including troubleshooting and diagnosing technical hardware, computer and IT knowledgeKnowledge with networks, healthcare IT, Data Mgt / Patient Mg systems necessary Other skillsPossess excellent teamwork and interpersonal skills with a strong emphasis on good analytical skills.Passion for customer success and focus on creating value for customerDemonstrated initiative through problem-solving, system thinking and prioritizationDemonstrated ability to communicate professionally, both written and orally in English at the least to a wide variety of audiences.Demonstrates flexibility in operational style to meet the requirements of objectives.Must have good knowledge in computer hardware, operating system and disk backup software, IT connectivity and networking.Sound ability to troubleshoot and manage complexityWhat's on OfferOpportunity to work in a multinational companyCareer growthContactDanica Mae AbanteQuote job refJN-052023-6045978Phone number+63 02 7795 2845Job summaryFunctionEngineering & ManufacturingSub SectorField Services / MaintenanceWhat is your area of specialisation?Industrial / ManufacturingLocationCebu ProvinceJob TypePermanentConsultant nameDanica Mae AbanteConsultant contact+63 02 7795 2845Job ReferenceJN-052023-6045978
