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Field Service Engineer-Opthalmology

National Capital Region Permanent View Job Description
The Field Service Engineer will be responsible for providing technical support, maintenance, and repair services for advanced life science equipment. This role is based in Singapore and requires expertise in troubleshooting and maintaining specialized systems in the life science industry.
  • Join a customer‑facing technical role that directly impacts patient care
  • Provides exposure to advanced medical technologies and strong career development

About Our Client

Our client is a global organisation operating in the medical technology sector, recognised for innovation, quality, and strong customer partnerships.

Job Description

  • Provide on‑site and remote technical support including installation, commissioning, calibration, repair, and preventive maintenance of medical equipment.
  • Diagnose and troubleshoot hardware, software, networking, and connectivity issues within customer IT environments.
  • Support sales and marketing activities through technical assistance at demos, seminars, exhibitions, and workshops, including occasional weekend work.
  • Perform functional checks, audits, and corrective actions, ensuring timely and accurate service reporting through CRM and scheduling tools.
  • Collaborate with internal teams (sales, service administration, operations, marketing) to resolve technical issues and meet agreed KPIs.
  • Collect market and competitive intelligence during customer visits and escalate systemic quality issues to the Service Manager.

The Successful Applicant

Non‑Negotiables:

  • Degree in Electrical & Electronic Engineering, Biomedical Engineering, or a relevant technical qualification.
  • 4-6 years' experience in covering advanced ophthalmic diagnostic systems, surgical microscopes, and laser technologies used in leading hospitals and eye centers.
  • With experience in medical equipment technical support, including hands‑on troubleshooting and diagnostics.
  • Strong knowledge of computer hardware, operating systems, networking, and IT connectivity in healthcare environments.
  • Experience with data management systems, patient management systems, or cloud‑based medical solutions.
  • Professional verbal and written communication skills in English.



Good‑to‑Haves:

  • Experience with LAN integration, firewall/security settings, and remote diagnostic tools.
  • Exposure to service KPIs such as response time, resolution time, NPS, or CSI.
  • Previous experience supporting sales demos, exhibitions, or clinical workshops.
  • Willingness to travel regionally or internationally when required.



What's on Offer

  • A technically advanced, customer‑impacting role within the medical technology sector.
  • Competitive compensation aligned with skills and experience.
  • Opportunities for professional growth, technical training, and regional exposure.
  • Collaborative culture with strong cross‑functional support.
  • Structured service processes, modern tools, and clear performance metrics.
Contact
Cherry Tubiera
Quote job ref
JN-042026-7002065
Phone number
+63 277952826

Job summary

Function
Life Sciences
Sub Sector
Medical devices
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
National Capital Region
Job Type
Permanent
Consultant name
Cherry Tubiera
Consultant contact
+63 277952826
Job Reference
JN-042026-7002065

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.