- Leading multinational company
- Competitive salary and benefits
About Our Client
Global technology solutions provider and leading food processing machinery company. They design, manufacture, test and service products and systems for multinational industrial food processing clients.
PURPOSE OF THE JOB:
The Field Service Engineer carries the overall responsibility of installation, maintenance, upgrade and repair for all the the company's supplied equipment during the machine life cycle.
In collaboration with other members prepare service projects for both hardware and software, supporting remotely or on site the other Field Service Engineers and / or customer.
⦁ Responsible for repairing, modifying, rebuilding and/or debugging the company's supplied equipment at customer's site
⦁ Works according to technical drawings and other specifications
⦁ Follows standards of workmanship and setup
⦁ Respects and abides by all applicable customer plant rules.
⦁ Works according to safety rules (Customer's and company's)
⦁ Provides on-site start-up and commissioning assistance for machinery provided/sold by the company.
⦁ Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering.
⦁ Performs debugging /assembly/wiring activities.
⦁ Files weekly expense, activity and service reports according to established rules.
⦁ Ensures all equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on the company's equipment at customer's site.
⦁ Engage customer in technical discussion to identify customer needs, root cause and identify best solution.
⦁ Identify and communicate to management any safety and health risk found on site.
⦁ Reviewing machine performance and identifying areas for improvement. Ensures all customer concerns are properly addressed.
⦁ Communicate, give feedback and keep management informed of progress and threats coming from field work.
⦁ Provides support to customers and colleagues over-the-phone or through remote connection tools.
⦁ Provides support to Training and in preparing Training Job aids as required.
⦁ Supports the preparation of machine manuals and other related documentation.
⦁ On request from his supervisor, performs follow-up visits to customers after installation, recommending action plans to improve productivity
⦁ Support and coaching, guiding and steering colleagues in technical areas
⦁ Provide feedback to Engineering and Assembly on any deficiencies observed during service calls including any recommendations for improvement.
⦁ Following a customer visit provide suggest spare parts/upgrades list to customer care sales department and in case of need help on identifying alternative solutions
The Successful Applicant
⦁ Minimum Bachelor Degree in Electrical Engineering preferably
⦁ Minimum 5 years' experience on field service
⦁ Two to three years history of demonstrated success in work experience with customer activities.
⦁ Formal technical knowledge preferable in a field related to mechanical and/or electrical machinery
⦁ Experience in process and filling equipment industry, pasteurizers, robotics or OEM strongly preferred.
⦁ Capable of translating a concept (specification) into a concrete situation.
⦁ Capable of support, coach, and guide colleagues in technical areas
⦁ A command of programming languages, operating platforms and design methods.
⦁ Knowledge of the Machinery Directive and other practical standards (EMC and PL).
⦁ Check diagrams and plans of hardware engineering
⦁ Able to configure, calibrate and troubleshoot industrial process instrumentation
⦁ Able to configure and Troubleshoot VFD and servo drive of most important supplier on the market.
⦁ A command of process control (Motion and PLC/iPC) and visualization software (HMI).
⦁ Knowledge and Hands-on experience on Rockwell controllers/HMI (Control Logix, Compact Logix, Micro Logix, Factorytalk ME/SE )
⦁ Knowledge and Hands-on experience on Siemens controllers/HMI (S7-300 - S7-1500, WinCC )
⦁ Basic knowledge and hands on experience with Omron PLC/HMI
⦁ Preferred basic knowledge and hands on experience with Beckhoff PLC/IPC
⦁ Preferred Knowledge and hands-on experience on servo motion controls
⦁ Computer proficient, including but not limited to Microsoft Word, Excel, Outlook, Power Point, Microsoft Project.
⦁ A good command of the English language.
⦁ Speaking and document writing
⦁ Have good time management and organization skills.
⦁ Should be able to work under stressful work conditions and should have good problem solving ability.
⦁ Have a flexible attitude and should be willing to travel at any given point of time.
⦁ Culture of excellence in customer service.
DESIRED BEHAVIOURAL COMPETENCES:
⦁ Behaves ethically - ensures own behavior and team members' behavior is consistent with the company's standards and aligns with the values of the organization.
⦁ Impact and influence - works effectively with and through others including where no formal authority exists
⦁ Communicate Effectively- Speak, listen and write in a clear, thorough and timely manner.
⦁ Decision-making - Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
⦁ Problem Solving - Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.
⦁ Hands-on approach - Ready to "roll-up his/her sleeves" and stay close to the action.
⦁ Positive Attitude - Approaches others in a pleasant, happy and upbeat manner, maintains enthusiasm despite criticism of ideas.
INTERACTION WITH CUSTOMERS:
⦁ Represents the company in technical support meetings at customer's site.
⦁ Customer Support during office hours and during atypical calls after office hours and weekends.
⦁ Determine customer needs through proper questioning on both inbound/outbound calls.PHYSICAL DEMANDS:
⦁ Most work is performed on factory environment.
⦁ Hearing acuity required for safety reasons while on the customer's factories
⦁ Visual acuity required for reading drawings and part numbers as well as the ability to distinguish between various color combinations in order to perform assigned tasks
⦁ Works with computer for prolonged periods of time done while sitting down.
⦁ Travel environment with long hours / overnight trips sitting down.
WORKING CONDITIONS AND ENVIRONMENT:
⦁ This position is a position of trust and high responsibility. Long working hours may be necessary on occasion to comply with deadlines (internal and external).
⦁ Visits to customer sites and working on weekends will be required.
⦁ This position requires the employee to attend work properly groomed and dressed according to the position. The company's attire is mandatory at all times (including customer's plant)
⦁ Availability to travel worldwide (focus in Asia, attend meetings in Europe and America), adapting to local conditions of stay and culture (food, restrictions, safety)
⦁ The employee may be subject to the following:
⦁ High noise from machines operating
⦁ Physical hazards from moving equipment and machine parts
⦁ Able to travel up to 85% of the time
What's on Offer
- Career growth with international opportunities
- Competitive salary and benefits