Back to search

Head of Claims - General Insurance

Makati Permanent View Job Description
Looking for an experienced and strategic Head of Claims to lead and scale the claims function. This role will be responsible for managing the existing claims team, developing robust claims strategies, enhancing customer experience, and ensuring service excellence in line with regulatory and company standards.
  • Strong Backing & Regional Presence
  • Innovative & Customer-Centric Culture

About Our Client

A growing player in the non-life insurance space, backed by a reputable regional group. The company offers a range of general insurance products, with a strong focus on digitalization, customer experience, and operational excellence. It's an organization in transformation-combining the stability of an established insurer with the agility of a company scaling its presence in the Philippine market.

Job Description



  • Lead and oversee the end-to-end claims management process across all general insurance product lines (motor, property, accident, etc.).


  • Provide strong leadership and guidance to the current claims team, with a focus on upskilling, performance management, and growing the department.


  • Develop and implement efficient claims processes, systems, and SOPs to drive operational excellence and turnaround times.


  • Handle escalated or complex claims cases with a focus on customer resolution and business impact.


  • Collaborate with underwriting, sales, operations, and customer service teams to ensure seamless cross-functional alignment.


  • Monitor and analyze claims trends, costs, and performance data to provide insights and recommendations to senior management.


  • Ensure compliance with regulatory standards and internal policies in all claims handling.


  • Lead initiatives to improve customer satisfaction, including clear communications and timely resolutions.



The Successful Applicant



  • Minimum 8-10 years of relevant experience in claims management within the general insurance industry.


  • Proven leadership experience managing and growing claims teams.


  • Strong knowledge of local insurance regulations, policy structures, and customer service best practices.


  • Excellent problem-solving, negotiation, and communication skills.


  • Ability to drive operational improvements and implement scalable processes.


  • Customer-first mindset with a balanced approach to risk and business outcomes.



What's on Offer



  1. Leadership Opportunity in a Growing Organization


  2. Career Growth in a Transformational Environment
Contact
Monica Basco
Quote job ref
JN-062025-6766947
Phone number
+63 91 7700 6315

Job summary

Function
Banking & Financial Services
Sub Sector
Insurance
What is your area of specialisation?
Insurance
Location
Makati
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-062025-6766947

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.