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Head for Contact Center CRM Unit

Taguig Permanent PHP200,000 - PHP400,000 per month (PHP2,400,000 - PHP4,800,000 per year) View Job Description
A leadership role responsible for managing the development and support of the bank's Contact Center CRM solutions, including telephony and other related applications. The position involves overseeing a team of technologists, collaborating with stakeholders, and ensuring the successful delivery of strategic initiatives.
  • One of the Philippines' largest bank, offering stability and growth.
  • Dynamic work environment with competitive benefits.

About Our Client

The client is a leading financial institution known for its commitment to innovation, customer service excellence, and technological advancements in the banking industry.

Job Description

  • Lead the team in designing, developing, and supporting Contact Center CRM applications.
  • Oversee the implementation and maintenance of the CRM Telephony system and other related projects.
  • Manage a team of IT professionals to deliver robust CRM solutions that align with the organization's goals.
  • Collaborate with stakeholders to prioritize and deliver strategic initiatives effectively.



The Successful Applicant

The ideal candidate is an experienced IT leader with a strong background in CRM systems and contact center solutions. They should possess excellent team management skills, stakeholder collaboration expertise, and a proven ability to deliver complex technological projects. Additionally, strong problem-solving and strategic planning abilities are essential.

What's on Offer

  • Competitive compensation package
  • Flexible working dynamics
Contact
Vicente Apay
Quote job ref
JN-012025-6632824
Phone number
+63 02 7795 2832

Job summary

Function
IT
Sub Sector
Senior IT Management / CIO / CTO
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Vicente Apay
Consultant contact
+63 02 7795 2832
Job Reference
JN-012025-6632824

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.