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Head of eCommerce - Pharma

Taguig Permanent PHP200,000 - PHP250,000 per month (PHP2,400,000 - PHP3,000,000 per year) Work from Home or Hybrid View Job Description
Seeking a dynamic and experienced Head of Ecommerce to lead and manage their online selling platform, targeting health care professionals (HCPs) and key accounts. This role requires a strategic thinker with a proven track record in ecommerce management and key account management preferably within the pharmaceutical or health care industry.
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  • Be part of an international organization that develops & sells a wide range
  • Deliver trusted, market-leading brands that improve people's health & well-being

About Our Client

An international organisation that develops, markets, and sells a wide range of prescription and non-prescription health products across various regions, employing over 500 professionals. The company focuses on delivering trusted, quality brands in various therapeutic areas, with a commitment to high manufacturing standards and strong relationships with health care professionals. Since 2017, they have emphasized product innovation and business development, maintaining a socially and environmentally responsible procurement process.

Job Description

Ecommerce Strategy Development:
- Develop and execute a comprehensive ecommerce strategy to drive online sales and enhance the customer experience for health care professionals (HCPs) and key accounts.
- Monitor and analyse market trends, competitor strategies, and customer behaviour to continuously optimise the ecommerce platform.
Platform Management:
- Oversee the daily operations of the ecommerce platform, ensuring seamless functionality, user experience, and technical performance.
- Collaborate with IT and web development teams to implement new features, updates, and integrations.
Sales and Revenue Growth:
- Drive online sales growth by developing targeted marketing campaigns, promotions, and loyalty programs.
- Identify and pursue new business opportunities, partnerships, and collaborations to expand the online customer base.
Customer Relationship Management:
- Build and maintain strong relationships with key accounts and health care professionals, ensuring high levels of customer satisfaction and retention.
- Provide exceptional customer service and support, addressing inquiries, issues, and feedback promptly.
Team Leadership:
- Lead, mentor, and develop a team of two direct reports, fostering a collaborative and high-performance work environment.
- Set clear performance goals, provide regular feedback, and conduct performance evaluations.
Data Analysis and Reporting:
- Utilise analytic tools to track and report on key performance metrics, such as sales performance, customer engagement, and website traffic.
- Prepare regular reports and presentations for senior management, highlighting insights and recommendations for continuous improvement.

The Successful Applicant

- Bachelor's degree in Business, Marketing, Ecommerce, or a related field.
- Minimum of 5-8 years of experience in ecommerce management, with a focus on the pharmaceutical or health care industry is a plus.
- Proven track record of driving online sales growth and managing key accounts.
- Strong understanding of ecommerce platforms, digital marketing, SEO, and web analytics.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

What's on Offer

  • Hybrid work set-up (3x a week)
  • Be part of the growth of the company during this merger
  • Competitive compensation
Contact
Monica Basco
Quote job ref
JN-052024-6430837
Phone number
+63 91 7700 6315

Job summary

Function
Sales
Sub Sector
Online Sales
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-052024-6430837
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.