Head of Operations

KEY RESPONSIBILITIES:Strategic Leadership* Define and lead the commercial operations strategy to enable business growth and long-term sustainability.* Prioritize resources and budget effectively while ensuring revenue and cash recognition targets are met.* Continuously refine operational models, ensuring scalability, resilience, and compliance across regions.Cross-Functional Coordination* Orchestrate collaboration across Sales, Acquisition, Construction, Finance, and external partners to ensure process alignment, documentation readiness, and smooth execution.* Embed structured handover points and accountability frameworks across the property lifecycle.* Serve as the central hub for resolving operational interdependencies and driving end-to-end visibility.Operational Excellence* Design and enforce standardized workflows, escalation pathways, and compliance protocols.* Monitor KPIs rigorously; identify deviations early and deploy corrective actions to maintain operational integrity.* Drive throughput improvements while maintaining precision, compliance, and customer satisfaction.People Leadership & Capacity Building* Build, inspire, and manage a high-performing Commercial Operations team that thrives on structure, accountability, and continuous improvement.* Recruit and develop leaders who can manage scale, complexity, and crossfunctional delivery.* Foster a culture of discipline, transparency, and operational ownership.System & Automation* Partner with Product and Technology to automate manual processes, improve reporting, and enhance operational visibility.* Deploy tools and dashboards that support proactive decision-making and execution discipline.* Ensure commercial operations are designed for scalability, accuracy, and adaptability.