Back to search

Head of Operations

Manila Permanent PHP2,600,000 - PHP3,300,000 per year View Job Description
The Head of Operations in the retail e-commerce company is responsible in streamlining business processes, improve productivity, and enhance overall back-office call center performance. The ideal candidate should possess a strong background in operations management and have a strategic mindset.
  • Leadership role
  • Newly established organization

About Our Client

The company is a well-established, large organization in the retail e-commerce industry. Originally in Hong Kong, it is renowned for its commitment to quality and innovation, with a global reach and a diverse product range. The company is expanding to the Manila to form its back-office team to support global operations.

Job Description

The Head of Operations is responsible for the following:

  • Lead and manage the operations team to enhance productivity and efficiency.
  • Develop and implement strategic operational plans in line with company objectives.
  • Ensure compliance with industry standards and regulations.
  • Optimize inventory management processes to reduce costs and improve cash flow.
  • Implement continuous improvement initiatives to enhance operational efficiency.
  • Collaborate with other departments to achieve company goals.
  • Manage relationships with external partners and stakeholders.
  • Monitor and report on operational performance metrics.

The Successful Applicant

A successful Head of Operations should have:

  • A degree in Business Administration or a related field.
  • Proven experience in operations management from a back-office environment/BPO industry.
  • Strong leadership and team management skills.
  • Exceptional strategic planning and business process improvement skills.
  • An analytical mindset with strong problem-solving abilities.
  • Excellent communication and interpersonal skill

What's on Offer

The successful candidate for the Head of Operations role is in line for:

  • Leadership role
  • Newly setup organization
  • Career progression
  • Competitive compensation package



Join us and leverage your skills and experience to drive our operations to new heights. We look forward to welcoming our new Head of Operations.

Contact
Nielbert Dy
Quote job ref
JN-022025-6678470
Phone number
+63 91 7708 0166

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
Manila
Job Type
Permanent
Consultant name
Nielbert Dy
Consultant contact
+63 91 7708 0166
Job Reference
JN-022025-6678470

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.