Head of Operations

Makati Permanent Work from Home or Hybrid
  • Career growth, regional exposure
  • Join a rapidly growing & crowd favorite brand

About Our Client

Our client is well known name in the retail space, currently looking for a Head of Operations for their F&B business- a crowd-favorite & go-to brand.

Job Description

Key Responsibilities of the Head of Operations:

Develop, improve & implement operational processes and guidelines to ensure seamless and efficient functioning of stores

Ensuring excellent customer service standards as well as handling/ addressing feedback and complaints

Implement streamlined processes and for commissary operations to ensure efficient production and distribution of products

Ensuring implementation of quality and consistency of menu and services that uphold the brand's reputation

People management & training through identifying, training and managing staff members

Fostering a positive work environment and a culture of continuous learning and growth by providing necessary support

Executing budgets, monitoring costs, maximizing profitability and monitoring financial performance

The Successful Applicant

The successful Head of Operations candidate:

Strong operational and leadership background in the hospitality space with a great track record in career progress

At least 10 years of operations experience, 5 years in leading a team

Must be amenable to travelling for store visits and in following retail hours // industry demands when it comes to work schedule and hours, especially during holiday season

What's on Offer

A great and exciting career growth opportunity to be a Head of Operations and work hand in hand with one of the biggest names in the retail industry. They will also be providing a business course with top schools globally.

1 day WFH office set-up

Office: Ortigas & Makati

Contact
Weslee Dy
Quote job ref
JN-082023-6151660
Phone number
+63 91 7702 8030

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
Makati
Job Type
Permanent
Consultant name
Weslee Dy
Consultant contact
+63 91 7702 8030
Job Reference
JN-082023-6151660
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.