Head of Service Operations

Makati Permanent
  • Leading multinational company
  • Career growth and opportunities

About Our Client

Our client is a global leader and ranked as one of the most innovative companies in the world.

Job Description

Field Operations

  • Responsible for high level of customer satisfaction in the country
  • Functional and disciplinary leadership of the Service Team in the region
  • Responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets
  • Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers
  • Selection of personnel, training and continuous qualification of the employees
  • Dealing with complaints as well as a continuous supervision of the customer satisfaction



Sales

  • Responsible for sales in the Service Sector of the country
  • Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value)
  • Proactive customer care of the existing customers
  • Securing and extending the existing maintenance portfolio, pricing and profitability of the company's customers
  • Proactive process to ensure zero NEB conversions are lost
  • Securing and extending the existing maintenance portfolio, pricing and profitability of the company's customers

The Successful Applicant

  • Bachelor's degree in any Engineering course (Mechanical or Electrical)
  • Process Oriented
  • Superior analytical skills
  • Good communication skills
  • Must have been working with a Service/Maintenance Manager role for at least 3 to 4 years out of total 10 to 12 years of experience in Maintenance

What's on Offer

  • Leading multinational company
  • Career growth and opportunities
Contact
Danica Mae Abante
Quote job ref
JN-012024-6315660
Phone number
+63 02 7795 2845

Job summary

Function
Engineering & Manufacturing
Sub Sector
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Location
Makati
Job Type
Permanent
Consultant name
Danica Mae Abante
Consultant contact
+63 02 7795 2845
Job Reference
JN-012024-6315660

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.