HR Service Delivery Manager - FMCG

Taguig Permanent
  • Market Leading FMCG
  • Work with Business Leaders Across the Region

About Our Client

Our client is a leading Multinational Consumer Goods Company, with presence across the globe and headquartered in Europe. Their products are sold in more than 100 countries, bringing innovative taste to customers worldwide.

Job Description

  • Review, set-up, and manage Service Delivery structure, roles and responsibilities, and policies and processes
  • Recommend and execute Service Delivery model
  • Integrate appropriate technologies into processes, source and manage vendors to support service delivery model
  • Maintain positive relationships with stakeholders
  • Document changes in processes and policies, and engage stakeholders for adoption of processes
  • Identify customer and business needs and overseeing service delivery and implementation of key initiatives
  • Lead the service delivery team and ensure the processes and tasks are carried out efficiently and according to Service Level Agreements
  • Assess customer feedback to further improve and refine processes
  • Establish Governance, Service Level Agreements, and People Data Reporting
  • Manage help-desk, Policies and Process Documents, Compliance and Vendor Management

The Successful Applicant

  • 10-15 years of relevant experience in HR Service Delivery
  • Excellent stakeholder management skills
  • Critical thinker and strong negotiator
  • Able to start work immediately or within short notice
  • Proficiency with HR IS tools and software
  • Well versed with Labour code of the Philippines, and statutory rules and regulations
  • Excellent interpersonal, communication, and conflict management skills

What's on Offer

  • Market Leading Consumer Goods Company
  • Work with Business Leaders across the region
  • Hybrid Work Set-up
Raffy Rafael
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Job summary

Human Resources
Sub Sector
Shared Services
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Job Type
Consultant name
Raffy Rafael
Consultant contact
Job Reference