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IT Service Delivery Manager

Taguig Permanent PHP3,250,000 - PHP3,900,000 per year View Job Description
The IT Service Delivery Manager will oversee the day-to-day delivery of IT services, ensuring reliable, secure, and high-quality support across the organization. This role involves managing and developing a team of professionals to maintain a seamless and efficient IT service environment.
  • Lead people, not tickets, with real influence on IT services.
  • High-visibility role shaping service delivery across UK and Manila.

About Our Client

This opportunity is with a large organization in the financial services industry. The company has a strong presence in multiple locations and is committed to delivering exceptional services to its clients while fostering a professional and supportive work environment.

Job Description

  • Lead and manage the daily delivery of IT services, ensuring reliability and security.
  • Oversee and support end-user computing (EUC) and service desk teams across the UK and Manila.
  • Provide coaching, training, and development to team members to enhance their performance.
  • Develop and implement strategies for continuous service improvement.
  • Collaborate with stakeholders to align IT services with business needs.
  • Monitor and ensure compliance with IT service management policies and best practices.
  • Analyze and resolve service delivery issues efficiently.
  • Generate detailed reports on service performance and present recommendations for optimization.

The Successful Applicant

A successful IT Service Delivery Manager should have:

  • A solid background in IT service delivery within the financial services industry.
  • Proven leadership skills in managing teams across different locations.
  • Strong knowledge of end-user computing and service desk operations.
  • Experience in implementing IT service management frameworks and processes.
  • Excellent communication and stakeholder management skills.
  • A focus on delivering high-quality services and driving continuous improvement.
  • Relevant certifications in ITIL or similar frameworks are advantageous.

What's on Offer

  • Competitive salary ranging from PHP 3250000 to PHP 3900000.
  • Permanent position in the financial services industry.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive company culture.
  • Chance to work with a large organization with a global presence.



If you are a motivated IT Service Delivery Manager looking for an exciting opportunity in Cardiff, we encourage you to apply today!

Contact
Charlie Chang
Quote job ref
JN-042026-7002944
Phone number
+63277955023

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Charlie Chang
Consultant contact
+63277955023
Job Reference
JN-042026-7002944

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.