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Process Manager

Makati Permanent PHP150,000 - PHP180,000 per month (PHP1,800,000 - PHP2,160,000 per year) Work from Home or Hybrid View Job Description
The Process Manager role involves executing process improvement initiatives, setting global standards, and enhancing process management expertise across the organization in the Financial Services industry. This position includes leading multidisciplinary projects, coaching teams, and collaborating with senior management to drive digital transformation and operational excellence.
  • Play an impactful role with a Global Banking Organization
  • Apply Lean Six Sigma to lead impactful process improvement initiatives.

About Our Client

A leading global financial institution, headquartered in the Netherlands, provides retail, commercial, and investment banking services. Renowned for innovation, sustainability, and digital transformation, it operates across multiple countries, serving millions of customers. Its shared services division in Makati enhances customer experience and operational efficiency across the organization.

Job Description

The Job Description of the Process Manager are as follows:

  • Lead, design, and implement strategic initiatives within the Consultancy, Strategy & Change department.
  • Manage and optimize processes to enhance efficiency and productivity.
  • Collaborate with various teams to ensure alignment of objectives and goals.
  • Perform risk assessments and develop mitigation strategies.
  • Drive continuous improvement initiatives across the organization.
  • Maintain compliance with industry regulations and company policies.
  • Monitor and report on the progress of implemented strategies.
  • Facilitate change management in line with organizational objectives.

The Successful Applicant

A successful Process Manager should have:

  • Certified Lean Six Sigma minimum Greenbelt level required
  • Certified Lean Six Sigma Blackbelt is a plus
  • Strong prioritization, planning, and project management skills for handling multiple initiatives.
  • Excellent analytical, problem-solving, and numerical skills with a data-driven approach.
  • Ability to structure problems, identify root causes, and develop innovative solutions.
  • Strong ambition to drive process and cultural change with the confidence to challenge authority.
  • Exceptional leadership, communication, and relationship management skills to coach and motivate teams.
  • Proactive mindset with strong execution capabilities and a results-driven approach.
  • Expertise in process management.



What's on Offer

The role offers the opportunity to lead and coordinate high-impact projects across multiple countries within a global financial institution, driving improvements in end-to-end processes. The candidate will help shape global standards and best practices, contributing to business growth and digital transformation. With exposure to senior management, they will influence process and cultural change while mentoring colleagues. This position provides valuable experience in a renowned organization, fostering leadership skills and innovation. Additionally, it offers a results-driven environment that supports continuous improvement and personal development.

Contact
Juan Dela Cruz
Quote job ref
JN-112024-6602837
Phone number
+63277955008

Job summary

Function
Banking & Financial Services
Sub Sector
Business Analysis / Change / PMO
What is your area of specialisation?
Financial Services
Location
Makati
Job Type
Permanent
Consultant name
Juan Dela Cruz
Consultant contact
+63277955008
Job Reference
JN-112024-6602837
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.