Save Job Back to Search Job Description Summary Similar JobsPlay an impactful role with a Global OrganizationGet experience leading process improvement initiativesAbout Our ClientA leading global financial institution, headquartered in the Netherlands, offers a wide range of banking services including retail, commercial, and investment banking. Known for its innovative approach to banking, commitment to sustainability, and strong emphasis on digital transformation, the institution operates in numerous countries, serving millions of customers worldwide. Its shared services division, located in Makati, plays a key role in improving customer experience and operational efficiency across the organization.Job DescriptionThe key responsibilities of the Process Manager are the following:Carry out and coordinate projects across all countries, functions, or domains in a multidisciplinary project team to improve end-to-end processes.Oversee project progress, coaching and supporting the team to achieve tangible results.Engage with all organizational layers, from operations to management.Act as a sparring partner for senior management, identifying new opportunities and potential projects.Connect with expertise in the COO network on sourcing, analytics, business controls, and risks to maximize value.Develop global standards for wide-scale adoption, focusing on topics like digitalization, process leadership, and operational management.Increase process craftsmanship through the Process Management Academy by providing training and coaching junior experts.Stimulate a process management and improvement mindset through the Process Management community by sharing best practices, success stories, and benefits of process management.The Successful ApplicantThese are the qualifications of a successful candidate for the Process Manager position are:Skills needed:Coordination and project management skills for managing multiple initiativesExcellent analytical and problem-solving abilities, with a focus on data-driven solutions and root cause analysisWillingness to drive process and cultural change, with the confidence to challenge authorityStrong interpersonal, communication, and relationship management skills for working with management and operational teamsLeadership skills with the ability to motivate and guide staffBackground and working experience:Excellent academic background (university master's degree)3-10 years of relevant experience in process design, measurement, and improvement, working in a global organization1-3 years of experience in coaching colleagues on process improvement and personal developmentWhat's on OfferThe candidate will have the opportunity to lead and coordinate impactful projects across multiple countries within a leading global financial services institution, driving improvements in end-to-end processes. They will play a key role in developing global standards and best practices, contributing to the company's growth and digital transformation. The role offers exposure to senior management, coaching opportunities, and the chance to influence process and cultural change. The candidate will gain valuable experience in a globally recognized organization, building leadership skills and fostering innovation. Additionally, they will work in a dynamic, results-oriented environment that promotes continuous improvement and personal development.ContactJuan Dela CruzQuote job refJN-112024-6602837Phone number+63277955008Job summaryFunctionBanking & Financial ServicesSub SectorBack Office - OperationsWhat is your area of specialisation?Financial ServicesLocationMakatiJob TypePermanentConsultant nameJuan Dela CruzConsultant contact+63277955008Job ReferenceJN-112024-6602837Work from HomeWork from Home or Hybrid
