Seller Operations Lead

Manila Permanent
  • Largest E-commerce company in SEA
  • Develop and Upskill your experience

About Our Client

A leading e-commerce company at SEA, a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and fulfilment support.

Job Description

  • Identify the drivers of key operational issues across different seller types
  • Work with sellers to diagnose seller-related operational challenges and develop improvement plans
  • Visit seller operations sites (e.g., warehouses) to identify performance and tailor recommendations
  • Implement warehouse management, inventory management, and operations best practices
  • Create incentives and penalties to best drive improved seller performance
  • Design education strategies across multiple seller channels to drive seller behavior
  • Develop relationships with key sellers and ensure engagement and adoption of best practices
  • Drive the resolution of seller-impacting issues raised across both Operations and Commercial teams
  • Manage a Seller Operations team, develop and track KPIs, and ensure targets are being met

The Successful Applicant

  • Graduate of any Bachelor's Degree with excellent academic background
  • At least 5 years industry experience in operations management, consulting, and/or strategy
  • Demonstrated ability to lead a team and mobilize stakeholders
  • Self-starter, highly resourceful, "hands-on" background; Strong problem solving skills with the ability to quickly develop work-arounds and fixes while also maintaining a certain level of standards
  • Data-driven and highly proficient in developing and utilizing reporting to drive decision-making
  • Self-motivated, proactive in learning and able to work under pressure.
  • Strong communication skills to communicate with management teams

What's on Offer

  • Competitive package
  • Learning & development opportunities
  • Vibrant & collaborative environment
Contact
Monica Basco
Quote job ref
JN-022022-5253216
Phone number
+63 91 7700 6315

Job summary

Function
Retail
Sub Sector
Operations
What is your area of specialisation?
Retail
Location
Manila
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-022022-5253216