Service and Maintenance Manager

National Capital Region Permanent
  • Multinational company
  • Career growth and opportunities

About Our Client

Our client is a multinational technology company focused of servicing food and beverage customers and other retail brands.

Job Description

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members or outsourced partners to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Helping to train new employees in company procedures.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

The Successful Applicant

  • A bachelor's degree in business, administration, or related field.
  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.

What's on Offer

  • Opportunity to work in a global company.
  • Career growth and opportunities.
Contact
Danica Mae Abante
Quote job ref
JN-082022-5724674
Phone number
+63 02 7795 2845

Job summary

Function
Engineering & Manufacturing
Sub Sector
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Location
National Capital Region
Job Type
Permanent
Consultant name
Danica Mae Abante
Consultant contact
+63 02 7795 2845
Job Reference
JN-082022-5724674