Service Delivery Head

National Capital Region Permanent View Job Description
Oversee overall documentation and back office operations for the Global Service Centre, meeting agreed service levels with internal customers.Ensure top-quality, 24/7 service (where applicable) through effective planning, management, and staffing.Guarantee full satisfaction and clear visibility of activities for all external and internal customers.
  • To be part of one of the most reputable logistics company in the world
  • To join a results-focused and high-performing team

About Our Client

Our client is a multinational logistics company.

Job Description

  • Manage daily operations, ensuring adherence to processes, systems, and schedules to achieve service excellence, quality, productivity, and revenue growth.
  • Act as the point of contact for escalated customer complaints, handling them effectively and professionally.
  • Coordinate information flow between departments.
  • Support various departments with process improvements.
  • Understand country-specific documentation requirements and create guidelines/SOPs to ensure compliance.



The Successful Applicant

The candidate should have experience in back office work, and possess excellent communication skills (both verbal and written), basic knowledge of MS Office (Word, Excel, PowerPoint), strong interpersonal and people management abilities, good presentation skills, and excellent analytical, organizational, and project management skills.

What's on Offer

To join a results-focused team, to have the opportunity to develop others and grow your career.

Contact
Loraine Aguilar
Quote job ref
JN-092024-6525251
Phone number
+63 91 7703 0888

Job summary

Function
Procurement & Supply Chain
Sub Sector
Logistics
What is your area of specialisation?
Transport & Distribution
Location
National Capital Region
Job Type
Permanent
Consultant name
Loraine Aguilar
Consultant contact
+63 91 7703 0888
Job Reference
JN-092024-6525251

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.