Service Manager

National Capital Region Permanent
  • High potential to grow the service business
  • Competitive salary and benefits

About Our Client

Leading international supplier of measuring devices, services, and solutions for industrial process engineering. Works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries.

Job Description

  • Leadership of the Service team
  • Ensure accurate, professional and timely documentation of service calls
  • Provide feedback to Sales and Marketing to report potential customer applications of products
  • Organise training for customers
  • Assist the customers via telephone with product information and problem solving
  • Work with direct sales personnel, sales management, sales representatives and Authorised Service Providers to achieve service goals and objectives
  • Ensure all Field Service Engineers have the appropriate equipment to support the product lines and that these assets are managed and maintained per quality procedures
  • Monitor key variables for services and take corrective action as necessary
  • Develop goals and objectives to improve any problem areas
  • Develop and maintain a level of knowledge of products and services, sufficient to support the service/ sales networks and customers for service and application issues and when required, sales-related issues
  • Other assigned tasks upon reasonable request by Manager

The Successful Applicant

  • Bachelor's Degree in Engineering
  • More than 6 years of technical Sales/ Service experience in process automation and in international company
  • Experience in managing a team
  • Project management experience is a plus
  • Decision making effectiveness
  • Self-disciplined, self-driven
  • Negotiation skills
  • Problem solving skill
  • Act with trust and integrity
  • Strong technical competencies
  • Network capabilities
  • Intercultural understanding
  • Good communication and presentation skills (both in English and Filipino)
  • Willingness to travel - domestic and overseas

What's on Offer

  • Competitive salary and benefits
  • Part of the local leadership team
  • Part of a regional/international network
  • High potential to grow the service business
Contact
Jisell Deomampo
Quote job ref
JN-052024-6424402
Phone number
+63277952847

Job summary

Function
Engineering & Manufacturing
Sub Sector
Field Services / Maintenance
What is your area of specialisation?
Industrial / Manufacturing
Location
National Capital Region
Job Type
Permanent
Consultant name
Jisell Deomampo
Consultant contact
+63277952847
Job Reference
JN-052024-6424402

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.