Service Manager

* Initiate Service Excellence process by managing the daily operation of the service department for
long term sustainable growth
* Planning of resources, monitoring service productivity and ensuring sustainable profitability.
* Manage service forecast, budget and spare parts inventories.
* Responsible to negotiate service contract, reviewing service policies and spare parts pricing
* Responsible for up keeping the service quality and customer satisfaction
* Require working closely with sales, application, logistic functions. In addition, providing service
support to regional offices and distribution channels in the assigned territory.
* Further improve spare part inventory by creating a common failure base
* Work with sales team to increase contract coverage rate
* Improve service revenue planning by identifying potential service contract customer
* Guide, motivate, assess, control and develop direct and matrix subordinates according to company's
Leadership Principles. Cultivate and promote the culture and values
* Build high performance teams by fostering teamwork among the team members and cross
divisional
* Implement processes for performance monitoring, tools to enable execution.
* Hands on leadership style that is balanced with empowerment and demanding accountability.
* Establish metrics to assess individual and team performance and manage performance and
develop employees effectively
* Any other duties & responsibilities as assigned by the management