Technical Service Engineer

• Assist all members of the Commercial Department to ensure they can respond effectively and promptly.
• Analyse and review information from applicants involved in various sample, claim, and analysis processes, requesting clarification as needed for proper process management.
• Hold ongoing discussions with Field Technicians to confirm subsequent steps in the process and resolve technical inquiries.
• Receive materials for analysis and manage their physical shipment to the production centres responsible for testing.
• Aid field technicians in tracking materials, identifying alternatives, and checking sample status.
• Prepare periodic reports on samples and claims for the commercial team's review.
• Monitor the status of sample, analysis, and claim processes at all times.
• Communicate directly with local Technical Assistance teams at production centres, as well as with R&D and Quality, to expedite samples, analyses, or claims investigations.
• Understand the processes and systems used for management.
• Be knowledgeable about products and applications, including their descriptions, coding, and traceability.

Occasional Responsibilities:

• Participate in product and process sessions, both as a listener and speaker.
• Provide training on corporate support processes related to samples, analyses, and claims to other employees.
• Travel to subsidiaries to stay informed about the various products and processes within the Group.
• May take charge of managing the coding and assignment of products as departmental needs arise.