Technical Support Engineer - Fire Systems

Key Responsibilities:

• Responsible for Technical Services to End Customers, Dealers, System Integrators in Pre-Sales, Post-Sales & Training for Fire Products, esp. Edwards.
  

• Familiarity with fire related projects, solution proposals for customized needs, support for ground - up site survey, recommending specifications to consultants/project managers/end users. Responsible for design, architecture, technical compliance and pre-bid customer discussions, product selection and drawings support for customer proposals.

• Provide technical proposals to sales team and customers

• Responsible for support to dealers, SI's and End Customers for Installation and Commissioning, Trouble Shooting and Technical Training. This will involve travel to customer sites, telephonic support, and material coordination to achieve high level of customer satisfaction
• Assist the sales and dealers in product seminars and hands on workshops
  

• Provide New product ideas, new applications based on direct market feedback and secondary sources for NPI to product managers
• Perform product demos to customers

• Participate in technical reviews for QA/QC and engineering works

• Ensure a high level of Customer satisfaction with performance through effective communication and liaison.