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VP, Operations - Insurance

Taguig Permanent Work from Home or Hybrid View Job Description
This role leads the end-to-end policy servicing function within the operations division, overseeing policy administration, service quality, and operational efficiency across the policy lifecycle. It partners closely with underwriting, claims, and product teams to drive process excellence, digital transformation, and a superior customer experience.
  • Opportunity to lead one of the most critical functions
  • Be at the forefront of modernizing policy servicing

About Our Client

A leading life insurance organization in the Philippines, backed by a strong regional presence and a long-standing reputation for financial strength and innovation. The company is recognized for its commitment to protecting customers' financial well-being through digital-first solutions, customer-centric operations, and a broad portfolio of life and health insurance products.

Job Description



  • Lead and manage the overall Policy Servicing organization, ensuring operational excellence across policy issuance, amendments, reinstatements, and terminations.


  • Drive performance across servicing functions to meet or exceed turnaround times, service quality, and compliance standards.


  • Collaborate with Underwriting and Claims teams to ensure seamless coordination and efficient end-to-end policy management.


  • Partner with Product, Risk, and Compliance functions to ensure servicing processes align with product requirements, internal policies, and regulatory standards.


  • Identify opportunities to digitize and automate policy servicing workflows to enhance efficiency, accuracy, and customer experience.


  • Strengthen governance, control frameworks, and audit readiness to maintain data integrity and minimize operational risk.


  • Champion continuous improvement initiatives focused on process streamlining, performance optimization, and service innovation.


  • Collaborate with Distribution and Customer Service teams to resolve policyholder concerns promptly and ensure consistent communication.


  • Lead, coach, and develop a high-performing team, fostering a culture of accountability, collaboration, and customer centricity.


  • Act as a key partner to the COO and Operations leadership team in shaping strategy, driving execution, and delivering transformation outcomes.



The Successful Applicant



  • Bachelor's degree in Business Administration, Finance, or a related field; MBA or equivalent preferred.


  • Minimum of 10-15 years' experience in insurance operations, with at least 5 years in a senior leadership role managing policy servicing, underwriting, or claims.


  • Strong understanding of life insurance products, policy administration systems, and regulatory frameworks in the Philippines.


  • Proven track record in process optimization, digital transformation, and operational governance.


  • Excellent leadership, stakeholder management, and communication skills.


  • Strategic and hands-on leader, capable of driving both vision and execution in a complex, regulated environment.



What's on Offer



  1. Strategic and High-Impact Role - The position offers the opportunity to lead a core operational function and directly influence service delivery, efficiency, and customer experience at an enterprise level.


  2. Leadership Visibility and Collaboration - The role reports directly to the COO and works closely with cross-functional leaders, providing strong exposure to strategic decision-making and organizational transformation.


  3. Drive Innovation in a Trusted Institution - Join a well-established insurer that is actively modernizing its operations through digital initiatives, automation, and customer-centric solutions-allowing you to shape the next chapter of its growth and service excellence.
Contact
Monica Basco
Quote job ref
JN-102025-6857898
Phone number
+63 91 7700 6315

Job summary

Function
Banking & Financial Services
Sub Sector
Insurance
What is your area of specialisation?
Financial Services
Location
Taguig
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-102025-6857898
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.