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Head of Operations - eCommerce enabler

Mandaluyong Permanent PHP1,300,000 - PHP1,560,000 per year View Job Description
An exciting opportunity for an experienced operations leader to take ownership of the back-end customer journey for a fast-growing ecommerce and digital commerce business. This role will lead warehousing, inventory, fulfilment, and logistics operations while driving data-led improvements, stakeholder management, and operational excellence across multiple brands and partners.
  • Lead end-to-end ecommerce operations
  • Drive strategic process optimization

About Our Client

Our client is a leading ecommerce enablement and digital commerce solutions provider that partners with brands to accelerate their online growth. They work with a broad portfolio of brands across the region, offering expertise in ecommerce operations, marketplace management, logistics coordination, and technology-driven solutions.

Job Description

  • Lead the Operations function, ensuring efficient execution of fulfilment, inventory, warehousing, and logistics activities.
  • Manage and develop a team of 5 Operations Executives, driving performance and operational excellence.
  • Oversee the end-to-end post-purchase customer journey to ensure service quality and operational efficiency.
  • Partner closely with third-party warehouse and logistics providers to optimize operational performance.
  • Monitor inventory health, stock accuracy, and warehouse performance metrics.
  • Analyze operational data, identify trends, and implement data-driven strategies to improve efficiency and profitability.
  • Establish, review, and enhance SOPs, workflows, and operating models across various product categories.
  • Drive continuous improvement initiatives focused on cost management, scalability, and service levels.
  • Collaborate with Brand Management and Commercial teams to align operational capabilities with business objectives.
  • Manage client-facing operational discussions and serve as a key escalation point for critical issues.
  • Negotiate with external partners and vendors to achieve operational and commercial objectives.
  • Support P&L performance through effective operational planning and resource optimization.
  • Ensure operational KPIs are consistently achieved and exceeded.

The Successful Applicant

  • Proven experience leading warehousing, logistics, fulfilment, or supply chain operations within ecommerce environments.
  • Strong understanding of inventory management, warehouse operations, and third-party logistics partnerships.
  • Demonstrated success managing operational teams and developing high-performing individuals.
  • Highly analytical with the ability to leverage data to drive decision-making and process improvements.
  • Experience creating and implementing SOPs and scalable operational frameworks.
  • Strong stakeholder management skills with exposure to commercial, client-facing, and cross-functional environments.
  • Excellent communication, negotiation, and problem-solving capabilities.
  • Familiarity with ecommerce platforms, marketplace operations, and fulfilment systems.
  • Experience from logistics, ecommerce enablement, fulfilment, or last-mile delivery organizations will be highly advantageous.
  • Background from companies such as logistics providers, ecommerce enablers, or technology-driven fulfilment businesses is preferred.

What's on Offer

  • Leadership opportunity within a high-growth ecommerce business.
  • Regional exposure and collaboration with senior stakeholders.
  • Annual salary review after one year of employment.
  • Opportunity to drive meaningful operational transformation and business impact.
  • Urgent hiring requirement with a streamlined interview process.
Contact
Nikole Pasilan
Quote job ref
JN-092026-7101648
Phone number
+63 917 707 5349

Job summary

Function
Sales
Sub Sector
General Management
What is your area of specialisation?
Media & Agency
Location
Mandaluyong
Job Type
Permanent
Consultant name
Nikole Pasilan
Consultant contact
+63 917 707 5349
Job Reference
JN-092026-7101648

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.