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Head of Operations - eCommerce

Philippines Permanent Work from Home or Hybrid View Job Description
Responsible for leading the end-to-end e-commerce operations function from overseeing inventory, order fulfilment, returns, logistics partners, and stakeholder management while ensuring operational efficiency. It also drives process improvement, data analytics, SOP development, vendor management, and people leadership, with accountability for operational performance, project implementation, and overall business profitability.
  • Lead end-to-end ecommerce operations
  • Drive strategic process optimization

About Our Client

A fast-growing regional e-commerce services and digital transformation business that partners with well-known consumer brands to manage and scale their online sales channels. They provide integrated solutions across e-commerce operations, digital marketing, analytics, and technology, with a strong presence across multiple Southeast Asian markets.

Job Description

  • Lead and develop the Philippines Operations team, with overall accountability for e-commerce backend operations, including inventory management, order fulfillment, returns, and customer experience.


  • Oversee day-to-day operations by coordinating with logistics partners, e-commerce platforms, clients, and internal stakeholders to ensure seamless order processing, inventory accuracy, and timely fulfillment.


  • Troubleshoot operational issues across receiving, fulfillment, and delivery processes, identifying root causes and implementing sustainable solutions to improve service levels and operational efficiency.


  • Analyze operational performance through regular reporting and data-driven insights, recommending and executing improvement initiatives to optimize processes, inventory health, and fulfillment costs.


  • Monitor inventory accuracy and health, working closely with Finance on reconciliations, cost allocations, and inventory governance.


  • Drive continuous improvement initiatives, including process optimization, operational excellence programs, and the implementation of regional and local strategic projects.


  • Develop dashboards, reporting tools, and analytics frameworks to generate actionable insights that support decision-making and business growth.


  • Partner with cross-functional teams to define business processes, operational roadmaps, system requirements, and scalable solutions for future growth.


  • Establish, enhance, and enforce Standard Operating Procedures (SOPs) to ensure consistency, compliance, and operational excellence across all workflows.


  • Manage vendor and partner relationships, including contract negotiations, performance monitoring, and service optimization.


  • Foster a high-performance, people-first culture focused on collaboration, accountability, open communication, recognition, and employee development.


  • Maintain a strong understanding of P&L management, ensuring operational decisions align with business objectives, cost efficiency goals, and overall profitability.


  • Support additional projects and business initiatives as required.

The Successful Applicant



  • Bachelor's degree in Business Administration, Supply Chain, Logistics, Operations Management, Marketing, or a related field.


  • 7-10 years of progressive experience in operations leadership, preferably within e-commerce, marketplace, retail, logistics, or fulfillment-driven environments.


  • Proven track record of leading and developing high-performing teams, with strong people management and coaching capabilities.


  • Strong understanding of e-commerce operations, including inventory management, order fulfillment, returns management, logistics, and marketplace operations.


  • Demonstrated ability to drive operational excellence, process improvement, and cost optimization through data-driven decision making.


  • Highly analytical and detail-oriented, with excellent problem-solving skills and a structured, process-driven approach.


  • Strong organizational and stakeholder management skills, with the ability to effectively manage multiple priorities in a fast-paced environment.


  • Experience building and maintaining strong relationships with clients, vendors, logistics providers, and cross-functional stakeholders.


  • Excellent communication and presentation skills in English, with the ability to influence and engage stakeholders at all levels.


  • Strategic and results-oriented mindset, with the ability to translate business objectives into operational plans and execution.


  • Comfortable working in a dynamic, high-growth environment and adapting to evolving business needs.


  • Strong leadership presence with the ability to inspire, develop, and guide teams while fostering a collaborative and people-first culture.


  • Working knowledge of P&L management, operational metrics, inventory controls, and financial implications of operational decisions is highly preferred.


  • Experience with data analytics, dashboard reporting, business intelligence tools, and continuous improvement initiatives is an advantage.



What's on Offer

  • Leadership opportunity within a high-growth ecommerce business.
  • Regional exposure and collaboration with senior stakeholders.
  • Opportunity to drive meaningful operational transformation and business impact.
Contact
Monica Basco
Quote job ref
JN-092026-7101648
Phone number
+63 91 7700 6315

Job summary

Function
Procurement & Supply Chain
Sub Sector
Logistics - 3pl - Commercial Management
What is your area of specialisation?
Retail
Location
Philippines
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-092026-7101648
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.