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The role focuses on managing and improving operational processes, ensuring compliance with SOPs, SLAs, and regulatory requirements while minimizing risk and enhancing team competency. It also involves handling escalations, monitoring ticket resolution, driving process improvements, and supporting cross-functional collaboration and projects.
The Process Manager role involves executing process improvement initiatives, setting global standards, and enhancing process management expertise across the organization in the Financial Services industry. This position includes leading multidisciplinary projects, coaching teams, and collaborating with senior management to drive digital transformation and operational excellence.
You will be responsible for optimizing the customer journey to drive satisfaction, loyalty, and advocacy. They lead customer escalations, engagement, and due diligence processes.
The Head of Customer Servicing leads operations across Customer Centers, Back-Office Support, and digital platforms, focusing on high-quality service delivery, operational excellence, and customer loyalty. This role ensures that brand standards are upheld by driving continuous improvements in processes and technical platforms to support various business needs effectively.
We are looking for an experienced Enterprise Systems & Banking Portfolio Head to lead the strategic management of enterprise systems. This role involves overseeing a portfolio of large-scale technology projects, ensuring alignment with business goals, and driving continuous improvement in system performance and functionality.
We're looking for a Project Manager to lead enterprise-level implementations, ensuring smooth execution and client satisfaction. This role involves managing project lifecycles, mitigating risks, and collaborating with cross-functional teams in a fast-paced environment.
Seeking a results-driven professional to lead end-to-end project management, ensuring seamless delivery of cybersecurity solutions. This role involves client engagement, risk management, and collaboration with technical and sales teams.
Looking for a Regional Strategy Operations for a growing fintech to lead strategic operational initiatives across key regional markets, leveraging expertise in operations, strategic planning, and partner management. This senior role involves driving operational excellence, process improvements, and contributing to regional expansion, with a focus on high-level projects and partner engagements.
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