Accounting Operations Manager - Services Industry

Accounting Operations Management

• Lead and manage day-to-day accounting operations, ensuring accuracy, completeness, and timeliness of financial transactions.
• Oversee billing, accounts receivable, collections, cash application, and customer account management activities.
• Monitor key financial metrics and operational KPIs to drive performance and continuous improvement.
• Ensure compliance with accounting standards, company policies, internal controls, and audit requirements.
• Support month-end, quarter-end, and year-end close activities in collaboration with Finance and Accounting teams.

Billing and Collections Leadership

• Manage the end-to-end billing cycle, ensuring accurate and timely invoicing.
• Develop and implement strategies to improve collections effectiveness, reduce receivables, and minimize bad debt exposure.
• Review AR aging reports and establish action plans to improve cash collection performance.
• Partner with Sales, Customer Success, Contract Management, and Finance teams to resolve billing disputes and customer payment issues.
• Drive initiatives to improve Days Sales Outstanding (DSO) and overall cash flow performance.

Team Leadership and Development

• Lead, coach, and develop the accounting operations team.
• Establish clear goals, performance expectations, and development plans for team members.
• Foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Manage resource planning, workload distribution, and succession planning within the team.

Stakeholder and Regional Collaboration

• Collaborate with regional finance leaders, business stakeholders, and cross-functional teams across multiple markets.
• Serve as a key point of contact for regional stakeholders regarding billing, collections, and accounting operational matters.
• Support regional process standardization initiatives while addressing local business requirements.
• Build strong relationships with internal and external stakeholders to drive timely issue resolution and operational excellence.

Process Improvement and Projects

• Identify opportunities to streamline accounting and collections processes through automation and standardization.
• Lead operational improvement initiatives and support system implementations or enhancements.
• Utilize data and reporting to provide insights and recommendations to senior leadership.
• Participate in transformation projects and support the implementation of best practices across the organization.