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AI Voicebot & Customer Automation Lead

Taguig Permanent PHP300,000 - PHP400,000 per month (PHP3,600,000 - PHP4,800,000 per year) View Job Description
Lead the strategy, governance, and growth of conversational AI solutions across voice and digital customer channels, driving improvements in customer experience, automation, and operational efficiency. Manage stakeholders, vendors, and specialist teams while shaping enterprise-wide AI initiatives within contact centre and customer engagement operations.
  • Lead enterprise-wide AI transformation initiatives
  • Drive customer experience innovation at scale

About Our Client

Our client is a leading consumer finance organisation that leverages digital innovation to enhance customer engagement and operational efficiency.

Job Description

  • Define and execute the conversational AI roadmap across voice and digital customer engagement channels.
  • Identify opportunities to improve customer experience, scalability, and operational efficiency through automation.
  • Partner with business leaders to translate operational challenges into AI-enabled solutions and present recommendations to senior leadership.
  • Evaluate technology partners, manage vendor relationships, and drive platform strategy decisions.
  • Act as the subject matter expert for contact centre technology, telephony, and customer interaction workflows.
  • Lead and develop a team of conversational AI specialists while fostering collaboration across business and technology teams.

The Successful Applicant

  • Bachelor's degree in Business, Technology, Engineering, Telecommunications, or a related field.
  • Minimum 8 years of experience in contact centres, customer experience (CX), telecommunications, BPO, customer operations, or related industries.
  • Proven experience leading customer engagement technology initiatives involving telephony, contact centre platforms, or conversational AI solutions.
  • Strong understanding of contact centre operations, customer journeys, and customer interaction technologies.
  • Experience evaluating and managing technology vendors, including commercial and platform assessments.
  • Demonstrated ability to influence executive stakeholders and lead cross-functional transformation initiatives.
  • Experience managing specialist teams within business transformation, AI, customer operations, or technology-enabled functions.
  • Knowledge of conversational AI, voice automation platforms, telephony systems, and customer engagement technologies.

What's on Offer

  • Opportunity to lead a high-impact AI and customer experience transformation programme.
  • Strategic leadership role with visibility to senior executives and key business stakeholders.
  • Exposure to emerging conversational AI technologies and enterprise-scale automation initiatives.
  • Chance to build and develop a specialised team focused on innovation and customer engagement.
  • Collaborative environment combining business strategy, technology, and operational excellence.
  • Hybrid work arrangement of 2-3x a week in BGC, Taguig
Contact
Alex De Castro
Quote job ref
JN-072026-7073710
Phone number
+63277955034

Job summary

Function
IT
Sub Sector
IT Development
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Alex De Castro
Consultant contact
+63277955034
Job Reference
JN-072026-7073710

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.