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App Support Lead (Pasig)

Pasig Permanent PHP200,000 - PHP250,000 per month (PHP2,400,000 - PHP3,000,000 per year) View Job Description
The App Support Lead will oversee application support operations, ensuring seamless performance and troubleshooting within the technology department of a life science organization. This role requires a proactive professional who can lead a team, resolve technical issues, and support end-users effectively.
  • Drive technology that supports life-saving pharmaceutical products.
  • Lead a high-impact team in a growing and innovative organization.

About Our Client

The organization is a large life science company with a well-established presence in the Philippines. It emphasizes innovation and excellence in delivering high-quality solutions and services within the life science industry.

Job Description

  • Lead the application support team to deliver efficient solutions and maintain system reliability.
  • Oversee the resolution of technical issues, ensuring minimal business disruption.
  • Collaborate with cross-functional teams to enhance system performance and user experience.
  • Monitor system operations to identify potential improvements and address challenges proactively.
  • Develop and implement support processes and best practices for application management.
  • Provide guidance and mentorship to team members to ensure professional growth and development.
  • Coordinate with stakeholders to gather feedback and align support strategies with business goals.
  • Prepare and present reports on application performance and support activities to management.

The Successful Applicant

A successful App Support Lead should have:

  • Proven experience leading Application Support, Service Delivery, or IT Operations teams.
  • Strong customer-facing and stakeholder management experience, with the ability to influence and build trust at all levels of the business.
  • Demonstrated success managing critical incidents and driving service improvements.
  • Strong understanding of ITIL service management principles.
  • Experience supporting enterprise applications in complex business environments.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to balance operational priorities while maintaining a strong focus on customer satisfaction.
  • Experience within pharmaceutical, manufacturing, life sciences, or other regulated industries is highly desirable.

What's on Offer

  • Competitive salary ranging from PHP 250,000 m4onthly
  • Comprehensive HMO.
  • Opportunity to work in a large organization within the life science industry.
  • Permanent employment with career growth potential.
  • An engaging work environment focused on innovation and technology.



This is an exciting opportunity for an experienced App Support Lead to make a significant impact. If you're ready to advance your career in the life science industry, we encourage you to apply.

Contact
Vicente Apay
Quote job ref
JN-052026-7028049
Phone number
+63 02 7795 2832

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Pasig
Job Type
Permanent
Consultant name
Vicente Apay
Consultant contact
+63 02 7795 2832
Job Reference
JN-052026-7028049

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.