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Business Process Analyst

Taguig Permanent PHP700,000 - PHP831,000 per year View Job Description
The Business Process Analyst is responsible for mapping, analysing, and documenting business processes to support transformation and migration initiatives. The role partners closely with stakeholders to capture requirements, identify inefficiencies, and design future-state processes aligned to enterprise standards.
  • Drive process transformation and standardisation across a dynamic organisation
  • Night shift and Hybrid opportunity with office in BGC

About Our Client

The client is a globally leading healthcare firm based in the US with a shared service operation in the Philippines.

Job Description

  • Conduct detailed process mapping and documentation of current-state workflows, controls, and dependencies
  • Engage business stakeholders and subject matter experts to gather process requirements, inputs, and outputs
  • Identify inefficiencies, risks, and opportunities for process standardisation and improvement
  • Support the development of future-state process designs, including workflows, roles, and service delivery considerations
  • Apply standard process frameworks, taxonomy, and naming conventions across outputs
  • Develop and maintain SOPs, work instructions, and knowledge materials aligned to approved designs
  • Create and update training materials to support onboarding and knowledge transfer
  • Document controls, risks, and compliance requirements to support governance and audit readiness
  • Ensure accuracy, completeness, and quality of all process documentation and knowledge assets
  • Maintain document repositories, including version control and organisation of materials

The Successful Applicant

  • Bachelor's degree in Business Administration, Operations, Education, or a related field; Master's degree preferred
  • At least 4+ years of experience in process analysis, transformation, documentation, or related areas
  • Lean Six Sigma Yellow or Green Belt certified or trained; PMP or equivalent is an advantage
  • Certification in BPM, process mapping, or instructional design is preferred
  • Experience in process mapping, workflow documentation, or business process analysis
  • Proven experience developing SOPs, training materials, or knowledge assets
  • Proficiency in tools such as Visio, BPMN, or equivalent process mapping tools
  • Basic understanding of risk, controls, and compliance considerations
  • Strong communication and stakeholder management skills in a matrixed environment

What's on Offer

  • Exposure to enterprise-wide transformation initiatives
  • Collaborative, cross-functional working environment
  • Competitive compensation aligned with experience
Contact
Anton Tabora
Quote job ref
JN-052026-7028126
Phone number
+639176304327

Job summary

Function
Banking & Financial Services
Sub Sector
Accountancy & Finance
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Anton Tabora
Consultant contact
+639176304327
Job Reference
JN-052026-7028126

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.