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Command Center Senior Manager

Taguig Permanent PHP100,000 - PHP180,000 per month (PHP1,200,000 - PHP2,160,000 per year) View Job Description
Join a high-performing technology operations team responsible for overseeing 24/7 Command Center functions, including NOC, Compute Operations, and Major Incident Management. This leadership role drives service reliability, operational excellence, and continuous improvement while managing teams and stakeholders across a global enterprise environment.
  • Lead mission-critical operations with enterprise-wide impact
  • Drive strategic incident management in a global environment

About Our Client

The company is a shared services of one of the biggest grocery stores in the US.

Job Description

  • Lead end-to-end Command Center operations covering NOC, Compute Operations, and Major Incident Management.
  • Act as the senior escalation point for critical incidents and service disruptions.
  • Provide leadership and direction to Shift Operations Managers across multiple shifts.
  • Oversee incident, change, problem, and service management processes aligned with ITIL best practices.
  • Ensure effective collaboration across infrastructure, engineering, operations, vendors, and business stakeholders.
  • Manage vendor relationships, operational escalations, and SLA performance.
  • Drive operational reporting, governance, performance monitoring, and risk management initiatives.
  • Champion continuous improvement, automation, monitoring enhancements, and operational resilience.
  • Develop executive-level operational reports, presentations, and business performance updates.
  • Build, coach, and develop leadership capability while ensuring resource readiness across a 24/7 environment.

The Successful Applicant

  • Minimum 7 years of experience in technology operations, Command Center, NOC, or IT service operations.
  • Experience working within 24/7 support environments with incident escalation and service restoration responsibilities.
  • At least 3 years of people leadership experience managing managers, leads, or supervisors.
  • Strong background in Major Incident Management and crisis leadership.
  • Experience managing cross-functional technology domains including networking, infrastructure, compute, and operations.
  • Proven understanding of ITSM disciplines such as Incident, Change, Problem, and Major Incident Management.
  • Ability to collaborate with global stakeholders and offshore/onshore teams.
  • Experience handling vendor management, operational escalations, and SLA governance.
  • Strong analytical skills with the ability to leverage operational metrics and trend analysis for service improvements.
  • Bachelor's degree in a relevant technology or engineering discipline or equivalent experience.
  • ITIL 4 Foundation certification required; additional ITIL, COBIT, ISO20000, SRE, or leadership certifications are advantageous.

What's on Offer

  • Full onsite, night shift opportunity in BGC.
  • Senior leadership role with responsibility for enterprise-wide technology operations.
  • Opportunity to manage and develop multiple operational leadership teams.
  • Exposure to global stakeholders and large-scale technology environments.
  • High visibility position with executive-level engagement and decision-making authority.
  • Opportunity to shape operational strategy, resilience, and service excellence initiatives.
  • Dynamic and fast-paced environment focused on innovation and continuous improvement.
  • Competitive compensation and benefits package.
  • Career growth within a globally integrated technology organisation.
Contact
Keith Saique
Quote job ref
JN-092026-7108904
Phone number
+63277955039

Job summary

Function
IT
Sub Sector
IT Architecture
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Keith Saique
Consultant contact
+63277955039
Job Reference
JN-092026-7108904

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.