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CX System Operations Analyst

Taguig Permanent PHP70,000 - PHP100,000 per month (PHP840,000 - PHP1,200,000 per year) Work from Home or Hybrid View Job Description
An exciting opportunity for a CX Operations Analyst to manage customer experience systems, build dashboards, analyse data, and drive automation initiatives using AI. This role partners closely with Customer Success, Support, and Implementation teams to improve operational efficiency, reporting accuracy, and customer outcomes.
  • Work with CX systems as an admin and analyst
  • Work remotely with autonomy across a modern SaaS technology stack

About Our Client

The employer is a global SaaS business providing technology solutions that help accommodation providers streamline bookings, guest communications, payments, housekeeping, and day-to-day operations. The organisation continues to invest in customer experience, data-driven decision making, and AI-led process improvement initiatives.

Job Description

  • Administer and configure customer experience platforms, including ticketing, customer success, implementation, CRM, reporting, and communication tools.
  • Build and maintain dashboards, reports, workflows, routing rules, playbooks, and automation processes across the technology stack.
  • Leverage AI tools to automate repetitive tasks, analyse data, cleanse datasets, generate insights, and improve operational efficiency.
  • Produce recurring and ad hoc business reports for leadership while ensuring data quality and accuracy.
  • Investigate data trends, identify operational improvements, and provide actionable recommendations to stakeholders.
  • Support implementation and configuration of customer success and onboarding platforms, including rule creation and workflow management.
  • Document system configurations, customer journeys, processes, and operational changes.
  • Resolve platform issues, troubleshoot data discrepancies, and coordinate with technical teams when required.
  • Drive continuous improvements in data hygiene, automation capabilities, and reporting effectiveness.

The Successful Applicant

  • Proven experience in Customer Success Operations, Customer Experience Operations, Systems Administration, or a similar role within a SaaS environment.
  • Strong background in customer success or SaaS organisations is essential.
  • Hands-on experience configuring platforms such as Zendesk, Intercom, HubSpot, Salesforce, ChurnZero, Gainsight, Totango, Vitally, or comparable solutions.
  • Advanced reporting and analytics capabilities, including dashboard development with Power BI or similar BI tools.
  • Demonstrated experience in data analysis, data cleansing, process optimisation, and business reporting.
  • Strong understanding of Customer Success, Support, and Implementation KPIs within a SaaS business.
  • Proven experience using AI for automation, workflow improvements, reporting, analytics, and operational efficiency gains. Candidates should clearly articulate the business impact of their AI initiatives.
  • Exposure to AI-assisted workflows, agents, prompt engineering, or automation projects is highly desirable.
  • Excellent communication and stakeholder management skills with the ability to support multiple teams.
  • Comfortable working remotely during Australian business hours.

What's on Offer

  • Fully remote working arrangement.
  • Day shift schedule aligned to Australian business hours.
  • Opportunity to lead AI-driven automation and transformation initiatives.
  • Exposure to a modern Customer Experience technology ecosystem.
  • Strong ownership and autonomy in a globally focused SaaS environment.
  • Collaborative role working directly with senior stakeholders across Customer Success, Support, and Implementations teams.
Contact
Keith Saique
Quote job ref
JN-102026-7117232
Phone number
+63277955039

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Keith Saique
Consultant contact
+63277955039
Job Reference
JN-102026-7117232
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.