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E-Commerce Operations Lead (Retail)

National Capital Region Permanent View Job Description
As an E-Commerce Operations Lead, you will be responsible for managing and improving the end-to-end e-commerce operation, ensuring efficient execution across digital channels. You will identify opportunities to streamline processes, strengthen customer experience, and drive operational performance while working closely with internal and external partners.
  • Join a high-performing and collaborative team
  • Join a growing organization

About Our Client

A leading multinational organization in consumer goods industry.

Job Description

  • Manage day-to-day e-commerce operations to support accurate order processing and fulfilment.
  • Coordinate order information across relevant procurement and supply chain teams to reduce processing delays.
  • Monitor customer orders and service concerns, helping ensure issues are tracked through to resolution.
  • Review operational workflows and identify practical improvements for the customer journey.
  • Maintain accurate records for customer requests, orders and e-commerce activities.
  • Work with internal stakeholders to align customer service requirements with order fulfilment activities.

The Successful Applicant

A successful E-Commerce Operations Lead should have:

  • Bachelor's degree in Business, Marketing, Supply Chain, E-Commerce, Information Technology, or a related field.
  • Experience in e-commerce, digital commerce, retail operations, supply chain, or logistics.
  • Previous experience leading or supervising a team.
  • Hands-on experience managing online sales channels and e-commerce platforms is an advantage.
  • Strong understanding of order fulfillment, inventory management, and operational processes.
  • Familiarity with e-commerce platforms, ERP systems, inventory management tools, and reporting applications.
  • Knowledge of payment processing, logistics coordination, and customer experience management is a plus.

What's on Offer

  • Flexible work set-up
  • HMO benefit.



Apply to be considered for this E-Commerce Operations Lead role.

Contact
Ayinne Juaniza
Quote job ref
JN-102026-7133487
Phone number
+63 2 7795 2842

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
Retail
Location
National Capital Region
Job Type
Permanent
Consultant name
Ayinne Juaniza
Consultant contact
+63 2 7795 2842
Job Reference
JN-102026-7133487

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.