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Head of Digital Innovation & Customer Experience

Philippines Permanent PHP300,000 - PHP400,000 per month (PHP3,600,000 - PHP4,800,000 per year) Work from Home or Hybrid View Job Description
The Head of Digital Innovation & Customer Experience will lead the development and execution of strategies that enhance customer engagement, modernise service delivery, and accelerate digital adoption across the organisation. This role will partner closely with business leaders to deliver seamless customer experiences, drive innovation, and create measurable business impact.
  • International retail company
  • Career progression, competitive salary package and hybrid work set up

About Our Client

Our client is a leading retail services organisation with a strong market presence and a loyal customer base across multiple channels. As part of its next phase of growth, the organisation is driving a customer-centric transformation agenda focused on innovation, digital enablement, and operational excellence.

Job Description

  • Define and execute the digital innovation and customer experience strategy.
  • Lead the redesign and optimisation of end-to-end customer journeys.
  • Drive omnichannel initiatives to improve customer engagement and satisfaction.
  • Identify and implement emerging technologies that enhance customer and business outcomes.
  • Champion CRM, loyalty, and personalisation programmes to strengthen customer relationships.
  • Utilise customer insights, analytics, and feedback to inform strategic decisions.
  • Lead process digitisation and automation initiatives across key business functions.
  • Partner with cross-functional teams to deliver transformation projects and change initiatives.
  • Establish and monitor KPIs to measure customer experience, digital adoption, and business performance.
  • Manage external partners and vendors to ensure successful delivery of transformation priorities.



The Successful Applicant

  • Demonstrated experience leading digital transformation, innovation, or customer experience initiatives within a consumer-facing organisation.
  • Strong understanding of customer journey design, CRM, loyalty, and omnichannel engagement strategies.
  • Proven track record of delivering large-scale transformation programmes with measurable results.
  • Strong stakeholder management skills with the ability to influence senior leaders and cross-functional teams.
  • Commercially minded with strong analytical, strategic thinking, and change leadership capabilities.



What's on Offer

  • Opportunity to shape the future customer experience and digital strategy of a leading retail services organisation.
  • High-impact leadership role with significant visibility and influence across the business.
  • Competitive salary & benefits package.
Contact
Lyca Arellano
Quote job ref
JN-082026-7080056
Phone number
+63 02 7795 2810

Job summary

Function
Marketing
Sub Sector
Digital, Online & Social Media
What is your area of specialisation?
Retail
Location
Philippines
Job Type
Permanent
Consultant name
Lyca Arellano
Consultant contact
+63 02 7795 2810
Job Reference
JN-082026-7080056
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.