Head of Projects & Engineering (Retail)

Operations and Compliance

* Drives the transformation mindset of the departments under Operations Group by facilitating

process analysis, gap assessments and applying continuous process improvement.

* Oversees the performance and output of the Operations Group (BD and Engineering

Departments), acts as adviser in terms of process improvements and operational strategies.

* Ensures that BD and Engineering Departments' projects and programs are aligned with the

company's overall direction.

* Determines how the projects or programs are measured; monitors the result against targets

and ensure that these are aligned with the charter.

* Enables BD and Engineering Department leaders by equipping them with the necessary

project management or process improvement tools or methodologies to ensure operational

efficiency and effectiveness.

* Conducts health checks in terms of the departments' projects or programs completion

including budget and resource management.

* Ensures that operations' processes and procedures are compliant to company standards and

to all regulatory and government requirements; flags any compliance risks to the VP Operations

and CEO and ensure that these are acted upon by the accountable party.

* Builds strong compliance by facilitating the development or updating of the necessary policies

and procedures related to Business Development and Engineering operations.

* Devices mechanism to monitor and track departmental compliance.Operations Risk Assessment and Control

* Facilitates the coordination and collaboration of BD and Engineering departments with other

functional areas and key stakeholders to manage and have an integrated view of operational

risks.

* Provides guidance on the identification and implementation of appropriate risk controls to

prevent future loss or unnecessary operational costs to the company.

* Ensures that risk mitigation plans are acted upon by the concerned unit; tags the appropriate

party responsible and accountable for the risk mitigation (if outside operations).Stakeholder Management

* Drives transparency of the operational processes and risks to ensure that important decisions

and critical responsibilities are carried out by the Operations Group.

* Manage various stakeholders. Identify and implement measures to manage change impact.

* Leads and facilitates the development and implementation of the transition and

communication plans to all stakeholders.

* Provides regular updates and timely report to the CEO in terms of the performance and output

delivery of the Operations Group.