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Head of Service and Aftersales - Philippines

Alabang Permanent View Job Description
The Head of Service and Aftersales for the Philippines will lead the country service business, with full responsibility for operations and performance. The role drives after-sales growth across spare parts, upgrades, retrofits, and field services; ensures high-quality customer service delivery; and serves as the primary local contact for service matters. It combines commercial, operational, and people leadership responsibilities.
  • A key country-level leadership role within a global organization.
  • Direct exposure to regional service leadership and international stakeholders.

About Our Client

A reputable multinational company operating in the Philippines with a focus on delivering exceptional service solutions.

Job Description

  • Assume full profit and loss (P&L) responsibility for the local service business, including spare parts, upgrades, retrofit projects, and field service operations.
  • Lead, coach, and develop the local service organization, including technicians, service coordinators, and commercial support personnel.
  • Act as the senior service representative for strategic customers in the Philippines, building long-term partnerships and identifying opportunities to expand the service business.
  • Plan, conduct, and follow up on customer meetings, business reviews, and relationship management activities with key accounts.
  • Drive achievement of order intake, revenue, profitability, and performance targets in alignment with regional business objectives.
  • Ensure timely execution, completion, and invoicing of all service-related activities, including field interventions, retrofit projects, and spare parts deliveries.
  • Support regional service growth initiatives and customer lifecycle management programs.
  • Coordinate service resource planning, technician deployment, spare parts logistics, and project scheduling in collaboration with regional support teams.
  • Ensure compliance with all applicable health, safety, quality, and regulatory requirements at customer sites.
  • Manage customer escalations, technical claims, and change requests, escalating complex matters to regional management when necessary.
  • Monitor market trends, customer requirements, and competitive developments, providing structured feedback to support regional service strategies.
  • Maintain accurate records within CRM systems and service management tools to ensure effective customer engagement and operational planning.

The Successful Applicant

  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline.
  • At least 8 years of experience in technical service, after-sales support, field service, maintenance, or customer support within an industrial equipment, manufacturing, automation, or engineering environment.
  • Minimum 3 years of leadership experience managing service teams or technical personnel.
  • Strong commercial acumen with experience in service business management, budgeting, quotations, contract reviews, and customer negotiations.
  • Experience supporting customers in manufacturing, consumer products, food and beverage, process industries, or other industrial sectors is advantageous.
  • Customer-focused, hands-on, and highly organized, with the ability to engage confidently in both technical and commercial discussions.
  • Strong communication and stakeholder management skills.
  • Fluent in English, both written and spoken; proficiency in Filipino or other local languages is an advantage.
  • Willingness to travel extensively within the Philippines and occasionally to regional locations.

What's on Offer

* Direct exposure to regional service leadership and international stakeholders.

* A defined development path within the regional and global service organization.

Contact
Jeleica Uy
Quote job ref
JN-082026-7084294
Phone number
+63 2 7795 5026

Job summary

Function
Executive Search
Sub Sector
Sales
What is your area of specialisation?
Industrial / Manufacturing
Location
Alabang
Job Type
Permanent
Consultant name
Jeleica Uy
Consultant contact
+63 2 7795 5026
Job Reference
JN-082026-7084294

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.