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Head of Service - Medical Device Industry

Taguig Permanent View Job Description
The Head of Service will lead all customer service operations across the Philippines, ensuring excellent service delivery, customer satisfaction, and operational performance. This role combines technical service leadership, people management, channel governance, and commercial partnership to support the continued growth of the business.
  • Oversee the service operations and customer success programs.
  • Grow your regional exposure in a fast-growing global medical device company.

About Our Client

Our client is a globally recognized medical technology company known for innovation, strong manufacturing capabilities, and a growing presence across Asia-Pacific healthcare markets.

Job Description

  • Lead nationwide service operations including installation, maintenance, technical support, and escalation management.
  • Manage and develop internal service teams while driving capability building, performance management, and succession planning.
  • Oversee service partners and distributors through governance frameworks, performance reviews, quality audits, and certification programs.
  • Build strong relationships with hospitals, biomedical engineering teams, clinicians, and key healthcare stakeholders.
  • Drive customer satisfaction, service quality, and operational KPI achievement.
  • Collaborate with Sales and Marketing teams on strategic customer opportunities and major projects.
  • Develop service revenue through maintenance agreements, warranty conversions, and value-added service offerings.
  • Ensure compliance with quality, regulatory, and operational standards.
  • Act as the primary liaison between local operations and regional service leadership.
  • Support organizational growth and future expansion of the service function.



The Successful Applicant

Non-Negotiables

  • Bachelor's degree in Engineering, Biomedical Engineering, Electronics, Healthcare Technology, or a related field.
  • Proven leadership experience within the medical device industry.
  • Strong background in customer service, technical service, or field service management.
  • Experience managing teams, distributors, and external service partners.
  • Strong customer relationship and stakeholder management skills.
  • Experience handling escalations and driving customer satisfaction initiatives.
  • Commercial awareness with the ability to support service business growth.



Good-to-Haves

  • Experience with Patient Monitoring, Life Support, Ultrasound, or IVD product lines.
  • Exposure to medical device manufacturing or production environments.
  • Experience working within multinational organizations.
  • Knowledge of service quality systems, compliance requirements, and operational excellence programs.
  • Open to high-potential Service Managers ready to step into a national leadership role.



What's on Offer

  • Leadership opportunity with a rapidly growing global healthcare technology company.
  • Significant visibility and collaboration with local, regional, and global leadership teams.
  • Regional exposure across APAC and strong career development opportunities.
  • Opportunity to shape the country's service strategy and organizational growth.
  • Diverse leadership scope across direct teams, distributors, and service partners.
  • Exposure to innovative healthcare technologies and AI-enabled medical solutions.
  • Competitive compensation and benefits package.
  • Dynamic, entrepreneurial, and growth-oriented company culture.
  • Opportunity to make a meaningful impact on healthcare service delivery across the Philippines.
Contact
Cherry Tubiera
Quote job ref
JN-112026-7143950
Phone number
+63 277952826

Job summary

Function
Life Sciences
Sub Sector
Medical devices
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Cherry Tubiera
Consultant contact
+63 277952826
Job Reference
JN-112026-7143950

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.