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Healthcare Operations Director

Pasay Permanent PHP3,000,000 - PHP3,400,000 per year View Job Description
The Healthcare Operations Director will oversee and optimize healthcare operations within a consultancy environment, ensuring seamless service delivery and operational excellence. This role is based in Pasay City and requires strategic leadership to drive efficiency and quality.
  • Leadership role
  • Growing organization

About Our Client

The company is a large organization within the business services industry, supporting healthcare operations with a focus on delivering high-quality services. It is known for fostering a professional and structured environment that promotes operational success.

Job Description

The key responsibilities of the Healthcare Operations Director are:

    • Acts as the subject matter expert on US healthcare outsourcing delivery models, including RCM, Claims, UM, and Patient Support.
    • Supports presales and solution design, partnering with Sales on RFPs, client presentations, and aligning operational capabilities with client needs.
    • Drives consultative selling by identifying value‑add opportunities like process improvements, automation, and new service lines for cost/efficiency gains.
    • Provides strategic operational leadership, guiding Operations Managers on performance, staffing, and KPI management across accounts.
    • Oversees vertical-level governance, focusing on long‑term account health, profitability, scalability, and continuous process optimization.
    • Serves as executive‑level client partner, leading QBRs, managing escalations, and ensuring client retention and account expansion.
    • Leads people development and talent strategy, mentoring Operations Managers and collaborating with HR to build a strong healthcare talent pipeline.



The Successful Applicant

A successful Healthcare Operations Director should have:

    • Education & Credentials: Bachelor's in Nursing, Business, or related field (Master's/MBA preferred); USRN license is a strong advantage.
    • Leadership Experience: 10+ years in BPO/outsourcing with 5+ years in senior leadership (Director/AVP), managing multi-team or multi-account operations.
    • Healthcare & Operational Expertise: Deep knowledge of US healthcare operations (Payer/Provider) including RCM, Claims, and UM; skilled in P&L management, forecasting, resource planning, and familiar with Lean/Six Sigma and healthcare tech platforms.
    • Sales & Executive Skills: Proven ability to support sales cycles, present to clients, drive organic growth, and communicate effectively with executive stakeholders while influencing cross‑functional teams.



What's on Offer

  • Permanent position in a large organization based in Pasay City.
  • 13th-month pay and comprehensive benefits package.
  • Opportunity to lead and shape healthcare operations within the business services industry.



Contact
Nielbert Dy
Quote job ref
JN-032026-6975846
Phone number
+63 91 7708 0166

Job summary

Function
Executive Search
Sub Sector
Consultancy, Strategy & Change
What is your area of specialisation?
Business Services
Location
Pasay
Job Type
Permanent
Consultant name
Nielbert Dy
Consultant contact
+63 91 7708 0166
Job Reference
JN-032026-6975846

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.