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Healthcare Workforce Management Supervisor

Philippines Permanent View Job Description
This role leads a centralized healthcare scheduling team, ensuring optimal workforce coverage, operational efficiency, and high service levels across a 24/7 environment. The position is responsible for schedule planning, stakeholder management, team leadership, reporting, and workforce management compliance while supporting staffing and recruitment needs.
  • Join a stable and growing healthcare organization.
  • Strong career growth and leadership development opportunities.

About Our Client

Our client is a large healthcare-focused organization with a strong global presence and a commitment to patient-centered services. The organization continues to invest in its operations in the Philippines and offers long-term career growth within a collaborative environment.

Job Description

Key Responsibilities

  • Lead and supervise a centralized scheduling team, driving performance, collaboration, problem-solving, and employee development.
  • Ensure high standards of customer service through proactive communication and stakeholder management.
  • Oversee workforce schedules within staffing systems, ensuring optimal coverage, skill mix, and operational efficiency.
  • Manage schedule balancing, posting, and ongoing maintenance to support daily staffing requirements.
  • Monitor staffing trends and forecasted demand, proactively escalating recruitment needs.
  • Oversee premium pay, critical shift incentives, reporting, and compliance with established policies and procedures.
  • Serve as the escalation point for scheduling inquiries, shared mailbox requests, and new hire communications.
  • Develop and deliver training materials and process guidance for scheduling operations.
  • Track team performance against KPIs and generate reports to support operational goals.
  • Ensure compliance with applicable labor regulations, collective bargaining agreements, and workforce management best practices.



The Successful Applicant

Requirements

  • Bachelor's degree in Healthcare, Life Sciences, Mathematics, Statistics, Industrial Engineering, or a related field.
  • Minimum 3 years of experience using staffing/scheduling software in a 24/7 healthcare environment.
  • Minimum 3 years of experience in a lead, supervisory, or team management role.
  • Proven ability to collaborate effectively with multiple stakeholders.



Preferred Qualifications

  • UKG Workforce Management experience.
  • UKG Certification



What's on Offer

  • Competitive compensation and benefits package:
    • Comprehensive HMO
    • Monthly allowances
    • Paid Time Off
  • Hybrid work setup in Metro Manila
Contact
Jesse Montero
Quote job ref
JN-092026-7097160
Phone number
+63 2 7795 5001

Job summary

Function
Life Sciences
Sub Sector
Clinical Operations
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Philippines
Job Type
Permanent
Consultant name
Jesse Montero
Consultant contact
+63 2 7795 5001
Job Reference
JN-092026-7097160

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.