Save Job Back to Search Job Description Summary Similar JobsLead a regional and global IT team in a well-established companyComplete compensation packageAbout Our ClientA Germany-based global IT services company that specialises in delivering IT infrastructure support, field services, data centre services, and device lifecycle management on behalf of major technology vendors and global system integrators.Job DescriptionKey ResponsibilitiesService Delivery LeadershipLead and oversee a geographically dispersed team of Service Delivery Managers and Team Leads, ensuring successful execution of customer commitments and operational objectives.Establish and manage delivery plans, milestones, and service targets to achieve high-quality outcomes.Drive the successful delivery of multiple global projects simultaneously within a fast-paced, agile environment.Ensure adherence to company standards, policies, and service delivery best practices.Coordinate priorities across concurrent initiatives while maintaining operational excellence.Client & Stakeholder ManagementAct as the primary operational liaison for customers, managing relationships at both strategic and day-to-day levels.Build trusted partnerships with senior stakeholders and proactively manage customer expectations.Operational Excellence & Continuous ImprovementMonitor service performance, ensuring efficient, cost-effective, and high-quality delivery.Identify opportunities to enhance processes, improve operational efficiency, and strengthen service outcomes.Assess risks, track performance metrics, and implement improvement initiatives.People Leadership & Talent DevelopmentCoach, mentor, and develop Service Delivery Managers to build a high-performing leadership team.Support talent acquisition efforts and cultivate future leaders within the organization.Enable teams to consistently deliver exceptional customer service while meeting quality and profitability targets.Financial & Resource OversightManage resource allocation, budgets, project profitability, and cost controls to ensure business success.Oversee vendor performance and maintain strong supplier relationships to support service excellence.Project Transition & ImplementationProvide leadership and guidance throughout project onboarding, transition, and implementation activities to ensure seamless service delivery.The Successful ApplicantRequired Qualifications:Minimum 10 years of experience in service delivery, operations management, or IT project management, with at least 5 years in a leadership role.Strong background in IT outsourcing, computer break-fix services, or managed services operations (mandatory).Preferably with previous experience in global IT company such as global IT service provider/IT outsourcing/IT consulting or global IT product / service maintenance company (computers, server, network, or data centre product) with maintenance support responsibility or experiences in managing complex project/services for American region.Familiarity with ITIL or other service management frameworks.Excellent organizational skills and attention to detailsAmenable to travel (depending on business needs)Strong influencing and communication in English, both verbal and written, to engage both internal and external stakeholders at all levelsAmenable to work night shift (match the US CST timezone)Ok to work onsite/in the office - North Tower 1, SM North EDSAWhat's on OfferLead a regional and global team in a well-established companyComplete compensation packageOT Pay and Night DifferentialContactMatt MercadoQuote job refJN-082026-7086360Phone number+63 2 7795 2848Job summaryFunctionITSub SectorIT Project & Programme ManagementWhat is your area of specialisation?Technology & TelecomsLocationQuezon CityJob TypePermanentConsultant nameMatt MercadoConsultant contact+63 2 7795 2848Job ReferenceJN-082026-7086360
