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Loyalty Technical Specialist

Manila Permanent Work from Home or Hybrid View Job Description
We are seeking a Loyalty Technical Specialist to manage and optimise the technical ecosystem that supports customer loyalty and engagement programmes. This role acts as the key bridge between business stakeholders and technology teams, ensuring seamless integrations, reliable data flows, automation efficiency, and an exceptional customer experience.
  • Build expertise in loyalty platforms, CRM, integrations, and data flows.
  • Fast-track growth through high-impact projects and senior exposure.

About Our Client

Our client is a leading consumer-focused organisation committed to delivering innovative digital experiences, customer engagement solutions, and continuous business growth.

Job Description

  • Manage and support integrations between loyalty, CRM, customer engagement, mobile application, and other customer-facing platforms
  • Ensure accurate real-time rewards, points calculations, and programme performance across multiple channels
  • Maintain data integrity and synchronisation between systems, platforms, and customer touchpoints
  • Configure and optimise automation workflows, business rules, and customer journey processes
  • Coordinate with technology teams, vendors, and business stakeholders to resolve system and integration issues
  • Monitor platform performance and recommend improvements to drive operational efficiency and customer satisfaction
  • Support fraud prevention initiatives, programme security measures, and compliance requirements
  • Partner with product and customer experience teams to deliver seamless and intuitive user experiences
  • Participate in system enhancement projects, platform upgrades, and new feature implementations
  • Act as a trusted liaison between technical teams and business users, translating requirements into practical solutions

The Successful Applicant

  • Minimum 3 years' experience in loyalty programmes, customer retention, customer engagement, CRM, product operations, or related functions
  • Strong experience with system integrations, data flows, and platform connectivity
  • Demonstrated project management or project coordination experience
  • Strong stakeholder management and communication skills
  • Ability to translate technical concepts into clear business language
  • Experience working closely with technology, product, or engineering teams
  • Experience within consumer finance, retail, e-commerce, FMCG, or digital businesses
  • Exposure to loyalty platforms, rewards ecosystems, or customer engagement solutions
  • Hands-on experience with CRM platforms and customer data environments
  • Understanding of automation tools, workflow configuration, and customer journey management
  • Knowledge of fraud detection, risk controls, or programme security practices
  • Experience supporting mobile app, POS, or customer platform integrations

What's on Offer

  • Competitive salary package & performance-based bonus opportunity
  • Comprehensive healthcare coverage from day one
  • Dependent healthcare benefits, including inclusive coverage options
  • Wellness-focused programmes and additional leave benefits
  • Opportunities for internal mobility and career advancement
  • Exposure to high-visibility digital transformation and customer loyalty initiatives
  • Collaborative, inclusive, and diverse workplace culture
  • Opportunity to work closely with senior business leaders and influence product decisions
  • Long-term career growth within a technology-driven, customer-centric organisation
Contact
Hammy Evangelista
Quote job ref
JN-092026-7107739
Phone number
+63277955020

Job summary

Function
Marketing
Sub Sector
CRM
What is your area of specialisation?
Financial Services
Location
Manila
Job Type
Permanent
Consultant name
Hammy Evangelista
Consultant contact
+63277955020
Job Reference
JN-092026-7107739
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.