Save Job Back to Search Job Description Summary Similar JobsStrong scale‑up insurtech with proven regional growthBroad regional exposure and accelerated career growthAbout Our ClientA fast-growing insurtech and insurance brokerage firm that leverages digital technology to simplify insurance access, distribution, and customer experience across Southeast Asia.Job DescriptionClaims Operations & Service Center NetworkOversee claim analysis and coordination performed by the Claim Associate, ensuring accuracy and completeness of assessments. Build, maintain, and expand relationships with service centers and repair partners to expedite claims and improve resolution quality. Set and monitor claim turnaround time (TAT) targets and service level agreements (SLAs). Act as the escalation point for complex, disputed, or delayed claims. Identify recurring claim issues and drive process or partner-network improvements.Process Improvement & TechnologyLeverage technology and tools (e.g., trackers, dashboards, spreadsheets, and workflow/automation tools) to streamline claims and invoicing processes.Identify manual or repetitive tasks across the team and introduce simple automations or system improvements to increase speed and accuracy.Build and maintain trackers and dashboards that provide real-time visibility into claim status, service center performance, and receivables.Evaluate and recommend new tools or system enhancements as the team and portfolio scale.Invoicing & Collections (AR)Oversee the preparation, issuance, and accuracy of invoices managed by the Finance Operations team. Monitor outstanding receivables and drive timely collection follow-up. Review and resolve invoicing discrepancies in coordination with Finance Operations and relevant partners. Track and report on collections status and Days Sales Outstanding (DSO).Team LeadershipDirectly manage, coach, and evaluate the Claim Associate and Finance Operations Associate. Set individual KPIs aligned with claims TAT, accuracy, and collections targets. Identify process gaps and lead the development of SOPs for claims and invoicing workflows.ReportingPrepare and present regular reports on claims metrics, service center performance, and invoicing/collections status to leadership.The Successful Applicant 4-6+ years of experience in insurance operations, claims management, or a related field (insurtech or fintech experience is a plus)Proven experience managing vendor or partner networks (e.g., service centers, repair shops, or similar)Working knowledge of invoicing and accounts receivable (AR) processesPeople management experience, including with small teamsStrong analytical and problem-solving skills, with comfort operating in a fast-scaling, process-building environmentExcellent communication and stakeholder management skillWhat's on OfferHands‑on exposure to strategic partnerships with leading digital platforms in e‑commerce, fintech, and travelStrong learning and career growth opportunities in a fast‑growing, tech‑led scale‑upOpportunity to work closely with senior stakeholders and cross‑functional teams, with real ownership and impactContactBianca CruzabraQuote job refJN-082026-7083477Phone number+63 2 7795 2839Job summaryFunctionBanking & Financial ServicesSub SectorOperations / Middle Office - Asset ManagementWhat is your area of specialisation?Financial ServicesLocationManilaJob TypePermanentConsultant nameBianca CruzabraConsultant contact+63 2 7795 2839Job ReferenceJN-082026-7083477Work from HomeWork from Home or Hybrid
