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Senior Manager, Global IT Service Delivery

Quezon City Permanent PHP2,600,000 - PHP3,250,000 per year View Job Description
The Senior Manager, IT Service Management will oversee IT service delivery, ensuring smooth operations and adherence to SLAs through effective leadership and process management. This role requires expertise in ITIL practices, ServiceNow, and vendor management to drive continuous improvement and service excellence.
  • Lead global ITSM strategy and drive ServiceNow transformation initiatives.
  • Direct access to senior leadership with high-impact people leadership scope.

About Our Client

The organisation operates within the industrial and manufacturing industry.

Job Description

  • Lead IT service management operations, ensuring alignment with organisational goals and objectives.
  • Oversee Service Desk operations, ensuring timely and effective resolution of incidents and requests.
  • Manage the implementation and optimisation of ITIL processes and best practices.
  • Utilise ServiceNow to track and improve service delivery and performance.
  • Monitor and enforce SLA compliance across all IT services and vendors.
  • Foster a culture of continuous improvement in service delivery and incident management processes.
  • Provide leadership and guidance to the IT service management team, promoting professional development.
  • Collaborate with vendors and stakeholders to ensure high-quality service delivery.

The Successful Applicant

A successful Senior Manager, IT Service Management should have:

  • Strong knowledge of ITIL practices and their application in IT service management.
  • Proficiency in using and managing ServiceNow for service delivery operations.
  • Experience in managing service desk operations and incident management processes.
  • Proven ability to lead and develop teams effectively.
  • Skills in vendor management and SLA governance.
  • A track record of driving continuous improvement in IT service delivery.

What's on Offer

  • Competitive annual salary ranging from PHP 2600000 to PHP 3250000.
  • Permanent employment in the industrial and manufacturing industry.
  • Opportunities to lead and make an impact in IT service management.



If this role aligns with your expertise and career goals, we encourage you to apply.

Contact
Charlie Chang
Quote job ref
JN-092026-7095278
Phone number
+63277955023

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Quezon City
Job Type
Permanent
Consultant name
Charlie Chang
Consultant contact
+63277955023
Job Reference
JN-092026-7095278

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.